Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Bangs

Sunnyside,WA

Summary

Detail-oriented Customer Service Representative with over 8 years of experience in call center operations. Skilled in critical thinking and follow-up, consistently delivering accurate product knowledge and effective solutions to enhance customer satisfaction.

Overview

23
23
years of professional experience

Work History

Customer Service Representative - VCS

Amazon
Seattle, WA
06.2022 - Current
  • Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Developed a deep understanding of product lines, enhancing ability to address customer needs effectively.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Onlineshoes.com
Mukilteo, WA
07.2003 - 11.2006
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Provided product support on a wide range of footwear and apparel

Education

Certificate of Project Management -

University of Phoenix
Tempe, AZ
09-2021

High School Diploma -

Sunnyside Senior High School
Sunnyside, WA
06-1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Call center operations
  • Follow-up skills
  • Product knowledge
  • Microsoft Office Suite

Timeline

Customer Service Representative - VCS

Amazon
06.2022 - Current

Customer Service Representative

Onlineshoes.com
07.2003 - 11.2006

Certificate of Project Management -

University of Phoenix

High School Diploma -

Sunnyside Senior High School