Jason Barksdale
Cumming,GA
Summary
Resourceful Billing Resolution Specialist proficient in problem solving, data analysis, and project management. Adept at quickly learning new technologies and process for driving success. Proven track record of successfully managing multiple projects with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Specialist, Billing Support
T-Mobile
Atlanta, GA
04.2020 - Current
- Research, investigate, and analyze orders, pricing, billed charges, and/or related contracts on the most complex billing issues.
- Complete account maintenance to correct complex billing issues
- Conducts root cause analysis on escalated complex disputes/issues based on chronology of events.
- Reviews customer contracts and/or researches contents.
- Leads billing resolution projects
- Improved customer satisfaction rates through proactive problem-solving and efficient billing resolution.
Business Billing Support Specialist II
Sprint
Atlanta, GA
03.2007 - 04.2020
- Conducted research, analyzes, and completes resolution of billing issues.
- Completed account maintenance as required to correct complex billing issues.
- Demonstrated analytical, problem solving, project management, and decision-making skills.
- Advanced product & service knowledge in billing applications and an understanding of customer contracts.
- Received and processed complex billing issues utilizing technical and product knowledge to provide quality customer care and timely issue resolution.
- In-depth knowledge of special pricing contracts, term agreements, and the associated contractual language.
- Demonstrated a team first approach to include acting as an in-charge.
- Participated in meetings between departments on behalf of complex billing.
- Mentored and trained other team members as a subject matter expert.
- Served as a single point of contact or back-office support to Government/Business Care Teams, Sales, and Finance for assigned/unassigned base of customers.
Assistant Store Manager
Sprint
Snellville, GA
04.2006 - 03.2007
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Assisted the Store Manager in inventory control, cash control, and store opening and closing procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Nextel Retail Stores
Atlanta, GA
01.2002 - 04.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Trainer & Shift Manager
Chili's Grill & Bar
Conyers, GA
06.1996 - 01.2002
- Trained new hires, resulting in stronger staff development and increased productivity.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Provided coaching and mentoring to employees.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted management with taking inventory of store and unloading inventory shipments.
Education
Business
Georgia Perimeter College
Decatur, GAAccounting And Finance
Georgia Southern University
Statesboro, GABusiness Administration And Management
Clayton State University
Morrow, GASkills
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Root Cause Analysis
- Data Analysis
- Analytical Thinking
- Process Analysis
- Issue Research
- Audit reporting
- Process Improvement
Timeline
Specialist, Billing Support
T-Mobile
04.2020 - Current
Business Billing Support Specialist II
Sprint
03.2007 - 04.2020
Assistant Store Manager
Sprint
04.2006 - 03.2007
Store Manager
Nextel Retail Stores
01.2002 - 04.2006
Trainer & Shift Manager
Chili's Grill & Bar
06.1996 - 01.2002
Business
Georgia Perimeter College
Accounting And Finance
Georgia Southern University
Business Administration And Management
Clayton State University