Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Ex-Tel Communications
Toledo, OH
03.2005 - Current
Installation of various types of copper and fiber optic cabling.
Respond to service requests during and after business hours.
Coordinate installation of new users and relocations of existing users.
Work closely with network administrators and server engineers to deliver quality service.
Read blueprints and schematics to correctly place equipment.
Plan layouts and run cable into buildings and through walls, attics and crawl spaces.
Work flexible hours; nights, weekends, and holiday shifts.
Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Use critical thinking to break down problems, evaluate solutions and make decisions.
Route Sales Driver
Klosterman Baking Company
Toledo, OH
01.2002 - 03.2005
Boosted revenues by upselling and cross-selling products to new and established customers.
Immediately addressed problems with customers to promote speedy resolution.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Telecommunications Technician/Voice Analyst
Comwavz Communications
Findlay, OH
07.2001 - 10.2001
Responsible for maintenance and upgrades on 4 corporate PBXs as well as servicing existing customers systems.
Worked with service providers to negotiate contracts for all voice related services i.e. landlines, PRIs, company pagers and cell phones.
Proved successful working within tight deadlines and fast-paced atmosphere.
Coordinated installation of new users and relocations of existing users.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Installer
Torrence Sound Equipment
Perrysburg, OH
07.1998 - 07.2001
Installation and maintenance of various low voltage communication systems including, but not limited to, PA, CCTV, nurse call, security and fire.
Installed and configured new devices and system components
Responded to service requests during and after business hours.
Operated tools, equipment and machinery according to safety standards.
Inspected installations to check for functionality and maintain customer satisfaction.
Demonstrated knowledge of local building codes and requirements on each project.
Laid out materials and system components to prepare for installation.
Education
High School Diploma -
Rossford High School
Rossford, OH
06.1991
Skills
Technical Document Reading
Equipment Grounding and Bonding
Troubleshooting Skills
Fiber Optic Fusion Slicing
Project Management
Communications Expertise
Critical Thinking
Device Installation
Configuring Devices
Certification
Certified Leviton Installer - Copper Cabling
Certified Corning Fiber Optic Installer
Trained in Installation of Firestopping Products by both Hilti and Specseal