Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

JASON BATES

Venus,TX

Summary

License Specialist V Lead recognized for exceptional productivity and efficient task execution. Expertise in team leadership, conflict resolution, and operational management. Proven ability in communication and problem-solving to enhance workplace efficiency and harmony. Dedicated to creating positive work environments and achieving organizational objectives through effective supervision and staff engagement.

Overview

26
26
years of professional experience
1
1
Certification

Work History

License Specialist V Lead

Texas Department of Public Safety
Fort Worth, TX
04.2013 - Current
  • Facilitated employee training in Region 1B.
  • Conducted check rides and monthly audits to ensure compliance and operational excellence.
  • Audited office bookkeeping to maintain financial accuracy and integrity.
  • Resolved complex customer complaints efficiently while maintaining professionalism.
  • Provided leadership and mentorship to colleagues and junior staff, fostering professional growth.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Recommended improvements to enhance customer service protocols and procedures.

Customer Service Lead

Best Buy
Arlington, TX
05.1999 - 09.2012
  • Managed and mentored team of 10–15 service representatives to drive performance improvements.
  • Trained new staff on Best Buy customer service protocols to ensure compliance.
  • Conducted hiring and training processes, including performance evaluations, to build skilled workforce.
  • Developed and implemented customer service strategies that elevated satisfaction levels.
  • Created and distributed daily and monthly reports for senior leadership review.
  • Oversaw store operations as Supervisor/Manager on Duty, addressing issues promptly.
  • Performed weekly and monthly employee evaluations to assess progress and development.

Education

High School Diploma -

Kennedale High School
Kennedale, TX
06-1997

General/Social Work

Oklahoma Baptist University
Shawnee, OK

University of Texas At Arlington
Arlington, TX

Skills

  • Team leadership and training
  • Employee training
  • Leadership mentoring
  • Customer service excellence
  • Conflict resolution
  • Time management and scheduling
  • Microsoft Office Suite proficiency
  • Reporting and documentation
  • Process improvement

Affiliations

  • Media Lead for 5G Reformation Church

Certification

  • CCKE
  • CCE
  • Facilitator

Timeline

License Specialist V Lead

Texas Department of Public Safety
04.2013 - Current

Customer Service Lead

Best Buy
05.1999 - 09.2012

High School Diploma -

Kennedale High School

General/Social Work

Oklahoma Baptist University

University of Texas At Arlington

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