Jason L. Bell
Personal Lines Insurance Agent
OVERLAND PARK,KS
Summary
A dedicated and results-driven professional with extensive experience in personal lines insurance. Renowned for outstanding customer service and adept at managing chat support, I am committed to service quality and client loyalty, resulting in exceptional customer retention rates.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Sr. Advisor I – Insurance Services
Concentrix
OVERLAND PARK, Kansas
11.2025 - Current
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Insurance Agent (CSR /Chat Support Representative)
TTEC
11.2021 - 11.2025
- Initially provided comprehensive customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction through phone and email support.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed strong written communication skills, effectively managing multiple chat sessions simultaneously while maintaining high customer satisfaction ratings.
- Consistently achieved performance targets and contributed to an increase in customer retention rates.
- Transitioned to chat support, handling real-time customer interactions through live chat platforms, offering quick and efficient assistance.
Education
Associate of Applied Science - Auto CADD
Brown Mackie College
Overland Park, KS 05.2001 -
Skills
Commitment to Service Quality
Client Loyalty Strategies
Critical Thinking Skills
Comprehensive Policy Awareness
Strong Task Management
Cross-Functional Cooperation
Call Handling Expertise
Engaged Listening Skills
Relationship building
Effective Problem Resolution
Certification
Personal Lines Insurance License - Kansas Department of Insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Advisor I – Insurance Services
Concentrix
11.2025 - Current
Personal Lines Insurance License - Kansas Department of Insurance
11-2021
Insurance Agent (CSR /Chat Support Representative)
TTEC
11.2021 - 11.2025
Associate of Applied Science - Auto CADD
Brown Mackie College
05.2001 -