Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
OfficeManager

Jason L. Bell

Personal Lines Insurance Agent
OVERLAND PARK,KS

Summary

A dedicated and results-driven professional with extensive experience in personal lines insurance. Renowned for outstanding customer service and adept at managing chat support, I am committed to service quality and client loyalty, resulting in exceptional customer retention rates.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Insurance Agent (CSR /Chat Support Representative)

TTEC
11.2021 - Current
  • Initially provided comprehensive customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction through phone and email support.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed strong written communication skills, effectively managing multiple chat sessions simultaneously while maintaining high customer satisfaction ratings.
  • Consistently achieved performance targets and contributed to an increase in customer retention rates.
  • Transitioned to chat support, handling real-time customer interactions through live chat platforms, offering quick and efficient assistance.

Education

Associate of Applied Science - Auto CADD

Brown Mackie College
Overland Park, KS
05.2001 -

Skills

Customer service

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Certification

Personal Lines Insurance License - Kansas Department of Insurance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Insurance Agent (CSR /Chat Support Representative)

TTEC
11.2021 - Current

Personal Lines Insurance License - Kansas Department of Insurance

11-2021

Associate of Applied Science - Auto CADD

Brown Mackie College
05.2001 -

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Jason L. BellPersonal Lines Insurance Agent