Jason Birdsong
Elkmont,AL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Telecom Tactical Planner
Lumen
Madison, Al
12.2023 - 04.2024
- My role within the telecommunications industry, focusing on the strategic planning, coordination, and implementation of network infrastructure and services
- Developing tactical plans for the deployment and expansion of telecom networks
- Designing network architectures that ensure high performance, reliability, and scalability
- Analyzing current network usage and forecasting future demand to plan capacity upgrades
- Ensuring that the network can handle peak loads and provide consistent service quality
- Coordinating with cross-functional teams, including engineering, operations, and finance, to implement network projects
- Managing project timelines, budgets, and resources to ensure timely completion
- Ensuring that network plans and operations comply with local, national, and international regulations
- Analyzing performance data to identify areas for improvement and optimize network efficiency
- Planning and overseeing the integration of new technologies into the existing network.
Provisioning Design Engineer
Lumen
Madison, Al
05.2007 - 12.2023
- Configuring and installing servers, storage devices, network equipment, and other hardware components
- Ensuring that the necessary resources are allocated and optimized for various services and applications
- Developing and maintaining scripts and automation tools to streamline the provisioning process
- Monitoring the performance and health of provisioned resources
- Performing regular maintenance tasks, including updates, patches, and troubleshooting issues
- Working closely with other teams, including network engineers and the local central office technicians
- Coordinating with development teams to understand their infrastructure needs and ensure smooth deployments
- Creating and maintaining documentation related to the provisioning processes, configurations, and infrastructure changes
- Creating detailed design specifications and drawings
- Ensuring designs meet regulatory standards and industry practices
- Choosing appropriate equipment based on the customer’s needs
- Working with multiple teams to ensure designs and equipment cost-effective
- Creating detailed documentation, including design specifications, test reports
- Managing design projects, including timelines, budgets, and resource allocation.
Trouble Management Center
Lumen
Madison, Al
07.2005 - 05.2007
- Continuous surveillance of the network infrastructure using advanced tools and software to detect anomalies, failures, or performance issues
- Creating trouble tickets for each detected issue, documenting the nature of the problem, affected services, and initial diagnosis
- Classifying and prioritizing trouble tickets based on the severity and impact on services
- Providing technical assistance and guidance to field engineers and technicians for resolving issues
- Coordinating with different departments and external partners to expedite problem resolution
- Ensuring that services are restored promptly and verifying that the issue has been fully resolved
- Keeping customers informed about the status of ongoing issues and expected resolution times
- Generating detailed incident reports post-resolution for future reference and improvement.
Network Operations Control
Lumen
Madison, Al
12.2001 - 07.2005
- Continuously monitoring network performance, availability, and security using various tools and software
- Detecting anomalies, disruptions, or security threats in real-time
- Quickly identifying and diagnosing network issues or outages
- Coordinating with relevant teams to resolve incidents and restore normal operations as swiftly as possible
- Documenting incidents and resolutions for future reference and analysis
- Performing routine maintenance tasks such as updates, patches, and backups
- Planning and executing network upgrades to improve performance or add new features
- Analyzing network performance data to identify troubles or areas for improvement
- Implementing optimization strategies to enhance network efficiency and reliability
- Generating regular reports on network performance, incidents, and maintenance activities
- Maintaining detailed documentation of network configurations, policies, and procedures
- Providing technical support to internal users or external customers, as required
- Communicating effectively with management and technician about network status, incidents, and resolutions.
Installation Technician
ADC Telecommunications
Madison, Al
10.2000 - 11.2001
- Installing and connecting cables for telephone, internet, and TV services
- Setting up routers, modems, switches, and other telecommunication devices
- Testing new installations to ensure they are working correctly and configuring equipment settings
- Upgrading existing systems to newer technologies or improved infrastructure
- Maintaining detailed records of installations.
Auto Technician
Dan Wachtel Ford
Athens, AL
02.1994 - 10.2000
- Responsible for inspecting, maintaining, and repairing vehicles
- Performing regular inspections of vehicles to identify potential issues
- Using diagnostic tools and software to pinpoint problems with the engine, transmission, brakes, and other systems
- Fixing or replacing malfunctioning parts in the engine
- Repairing or replacing brake pads, rotors, and other components
- Repairing the vehicles A/C and climate control system
- Addressing issues with the vehicle’s electrical system, including the battery, alternator, and wiring
- Diagnosing and repairing issues with manual and automatic transmissions
- Diagnosing and fixing issues with the vehicle’s onboard computer systems
- Ensuring the vehicle meets environmental standards by repairing emission control systems
- Discussing vehicle issues with customers, explaining necessary repairs, and providing cost estimates
- Conducting test drives to diagnose issues and verify repairs
- Maintaining detailed records of all inspections, maintenance, and repairs performed
- Generating reports on completed repairs and parts used.
Auto Technician
Gordon Chrysler Plymouth Dodge
Athens, AL
03.1991 - 02.1994
- Responsibilities were very similar to those at Ford; however, I was much more involved in with Diesel Engines along with regular automotive work.
Auto Technician
Bolton Service Center
Athens, AL
10.1990 - 03.1991
- Hydraulic service for a variety of Construction Machinery including backhoes, forklifts, bulldozers, and dump trucks also responsible for general Tractor, Diesel and Gas Engine Diagnostics and Repair.
Production Worker
Sterling Plumbing
Huntsville, AL
06.1989 - 08.1989
- Responsible for operating machinery, assembling products, maintaining production lines, and ensuring that manufacturing processes run smoothly
- Setting up machines for the production process, operating them efficiently, and monitoring their performance
- Inspecting products for defects and ensuring they meet quality standards
- Performing routine maintenance on machines and troubleshooting minor issues to prevent downtime
- Putting together components to form finished products, following specific instructions and blueprints
- Assisting with automated assembly processes, ensuring machines are properly loaded and functioning
- Working on a production line, completing tasks such as packaging, labeling, and loading products
- Coordinating with other workers on the line to ensure smooth operation and timely completion of tasks
- Managing raw materials and finished products, ensuring adequate supplies for production
- Moving materials to and from storage areas, production lines, and shipping docks using forklifts or other equipment
- Following safety guidelines and protocols to prevent accidents and injuries
- Ensuring compliance with industry regulations and standards, such as OSHA guidelines.
Education
Auto-Diesel Technology -
Nashville Auto Diesel College
09.1990
Auto Mechanics Degree -
Limestone Area Vocational Technical School
05.1989
Diploma -
Clements High School
05.1989
Skills
- Customer Focus
- Design management
- Contingency Planning
- Project Management
- Requirements Gathering
- Meeting Support
- Administrative Recordkeeping
- Active Listening
- Workflow Management
- Professionalism
- Task Prioritization
- Organizational Skills
- Time Management
- Effective Communication
- Professional Demeanor
- Adaptability and Flexibility
- Decision-Making
- Adaptability
- Teamwork and Collaboration
- Analytical Thinking
- Problem-Solving
- Continuous Improvement
- Clear Communication
- Microsoft Office
- Excellent Communication
- Team Collaboration
Additional Information
Letter(s) of recommendation available upon request.
Computer Related Experience
- Procomm Plus
- Trends 1
- Word
- Excel
- Power Point
- Windows 11
- Network Node Manager
- PlexView EMS
- Remedy-OSS
- EMS
- Discover Web
- Lims
- Core
- NetFlex
- ASRI
- PRO
- CPO
- Amdocs/ASRI
- Swift
- CPG RDLOC Tool
- NetBuild
- GLM
- NEO
- 3-GIS
Licenses Certificates
- ASE Certified in: Engine Repair, Suspension and Steering, Brakes, Electrical Systems, Engine Performance, Air Conditioning, and Manual Transmissions
- ASE Certificate for Refrigerant Recovery and Recycling
- Ford Service Technician Specialty Training Completed
- Chrysler Technical Training Completed in Engine Performance; Electrical Systems; Automatic Transmissions and Transaxle; Manual Transmission, Manual Transaxle, and Drive Train; Suspension and Steering; Heating and Air Conditioning; Engine Repair Cooling – Lubrication; VIPER Training
- ADC Technical Installation
- ADC Spec and Drawing
- Plexus 9000 Configuration and Provisioning
- Dare To Lead
Awards
- Certificate of Attendance, Nashville Auto Diesel College
- Certificate of Appreciation for Outstanding Performance in Engine Rebuilding, Nashville Auto Diesel College
- Kudos Award KMC Telecom for Outstanding Performance
- Commitment to Excellence
- Collaboration & Alignment
- Urgency & Courage
References
- Eric Dufrene, 114 Bridge Arbor Lane, Huntsville, AL, 35811, (256) 859-7453, (256) 724-4001
- Robbie Campbell, robbieacampbell@gmail.com, (256) 425-3689
- Kris Rowley, krowley@lumen.com, (614) 800-9961
Timeline
Telecom Tactical Planner
Lumen
12.2023 - 04.2024
Provisioning Design Engineer
Lumen
05.2007 - 12.2023
Trouble Management Center
Lumen
07.2005 - 05.2007
Network Operations Control
Lumen
12.2001 - 07.2005
Installation Technician
ADC Telecommunications
10.2000 - 11.2001
Auto Technician
Dan Wachtel Ford
02.1994 - 10.2000
Auto Technician
Gordon Chrysler Plymouth Dodge
03.1991 - 02.1994
Auto Technician
Bolton Service Center
10.1990 - 03.1991
Production Worker
Sterling Plumbing
06.1989 - 08.1989
Auto-Diesel Technology -
Nashville Auto Diesel College
Auto Mechanics Degree -
Limestone Area Vocational Technical School
Diploma -
Clements High School