Operations/Retail Manager
Jason Blankenship
Chick Fil A
Waco,USA
25
Years of experience
1
Certificate
Operations and customer service professional with 25+ years of experience in regulated environments, enforcing policies, and documenting outcomes accurately. Team focused utilizing reqruitment, training and retention to maximize productivity, profitability and safety. Skilled in conducting detailed reviews, resolving compliance issues, and communicating requirements clearly to diverse stakeholders.
Work History
7 Months
07.2025 - 02.2026
7 Months
Crew Member
Chick Fil A | Waco, TX
07.2025 - 02.2026
- Delivered friendly service to customers while resolving issues quickly to maintain high satisfaction levels.
- Resolved customer complaints calmly and escalated issues when necessary to secure satisfactory outcomes.
- Managed time effectively during peak periods to complete tasks and keep service lines moving.
- Managed time effectively during peak periods to ensure timely service and minimize wait times.
- Balanced multiple station duties to enhance service speed and maintain order accuracy.
- Collaborated with team members to achieve shift goals and streamline operations.
- Resolved customer complaints calmly and escalated issues to secure satisfactory outcomes.
- Delivered exceptional customer service in a fast-paced environment.
- Prepared and assembled food orders with precision and speed.
1 Year
01.2023 - 01.2024
1 Year
Assistant Manager
HOT Goodwill Industries | Waco, TX
01.2023 - 01.2024
- Managed daily store operations to meet service targets and ensure consistent workflow efficiency.
- Supervised and coached team, enhancing productivity and upholding performance standards.
- Implemented procedures and enforced policies, ensuring compliance and reducing errors.
- Implemented clear procedures and enforced policies to ensure consistent compliance.
- Resolved customer issues promptly, restoring satisfaction and fostering repeat business.
- Conducted inventory control audits to identify discrepancies and secure stock accuracy.
- Led team in daily operations, ensuring alignment with organizational goals and mission.
- Developed training programs for staff, enhancing employee performance and service quality.
7 Months
08.2021 - 03.2022
7 Months
Jewelry Lister - ECOMM
HOT Goodwill Industries | Waco, TX
08.2021 - 03.2022
- Created SEO-focused product listings with targeted keywords to improve organic discoverability and conversion rates.
- Resolved customer inquiries and order issues, enhancing customer satisfaction and encouraging repeat purchases.
- Handled customer inquiries and resolved order issues, increasing customer satisfaction and repeat purchase likelihood.
- Processed order fulfillment and coordinated shipping, reducing delivery errors and ensuring timely arrivals.
- Coordinated shipping logistics and carrier communication to streamline fulfillment and reduce delays.
- Coordinated shipping logistics and carrier communication to ensure timely fulfillment and minimize delays.
- Analyzed sales reports and performance metrics to identify trends, refining listing strategies for better results.
- Categorized and organized merchandise to ensure optimal presentation for retail sales.
- Conducted quality checks on incoming donations to maintain inventory standards.
1 Year 8 Months
03.2019 - 11.2020
1 Year 8 Months
Line Lead
Insituform Inc | Mc Gregor, TX
03.2019 - 11.2020
- Led daily production line operations to meet output targets while enforcing standard operating procedures.
- Enforced SOP compliance through regular audits, resulting in improved process consistency.
- Monitored safety and regulatory compliance, reducing incident occurrences through proactive checks.
- Tracked process metrics and adjusted workflows to maintain steady production flow.
- Tracked process metrics and adjusted workflows to ensure steady production flow.
- Conducted quality control inspections to identify defects and maintain product standards.
- Generated clear documentation and reports to support audits and management decision-making.
- Reported incidents promptly with analysis to prevent recurrence and inform leadership.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored team members, enhancing skills and fostering a collaborative work environment.
1 Year 9 Months
06.2017 - 03.2019
1 Year 9 Months
Owner
Community Recycling & Resale | Chehalis, WA
06.2017 - 03.2019
- Managed budgeting and financial oversight to control costs and support sustainable operations.
- Maintained regulatory compliance and safety programs, implementing corrective measures that reduced incident recurrence.
- Directed daily facility operations to ensure continuous processing and dispatch of materials with measurable results.
- Optimized sorting and processing workflows to increase operational efficiency and reduce bottlenecks.
- Maintained regulatory compliance and safety programs, reducing incident recurrence through corrective measures.
- Coordinated vendor and client relationships, securing reliable service partners for timely deliveries.
- Resolved customer issues through structured response procedures, improving satisfaction and repeat business.
- Led strategic planning and documentation to standardize procedures and support operational improvements.
- Developed and implemented recycling programs to enhance community engagement and environmental sustainability.
- Oversaw daily operations, ensuring efficient processing of recyclable materials and resale items.
9 Years 11 Months
05.2007 - 04.2017
9 Years 11 Months
Operations Manager
Hand-N-Hand Recycling | Centralia, WA
05.2007 - 04.2017
- Led daily operations to maintain production flow and meet throughput targets with measurable results.
- Streamlined processes to reduce cycle times, enhancing efficiency across teams.
- Developed and enforced standard operating procedures to ensure consistent quality and regulatory compliance.
- Monitored compliance to safety and environmental standards and resolved deviations promptly.
- Tracked key performance indicators, generating reports to inform operational decisions.
- Established quality assurance checks to reduce defects and improve customer satisfaction.
- Maintained thorough documentation and reporting to support audits and management reviews.
- Resolved operational issues through root-cause analysis, restoring service levels and minimizing downtime.
- Streamlined recycling operations, enhancing workflow efficiency and reducing processing time.
- Developed and implemented training programs for staff to improve operational knowledge and safety compliance.
8 Months
09.2006 - 05.2007
8 Months
Team Lead
Lowes Home Improvement | Lacey, WA
09.2006 - 05.2007
- Led and coached team to enhance daily productivity and decrease task errors, resulting in improved operational efficiency.
- Monitored team performance through regular reviews and corrective actions to meet targets.
- Resolved customer issues efficiently, restoring satisfaction and retaining business.
- Monitored team performance through regular reviews and implemented corrective actions to achieve set targets.
- Developed and maintained staff schedules to ensure coverage and meet peak customer demand.
- Managed inventory processes to maintain stock accuracy and availability for customers.
- Enforced loss prevention policies and conducted checks to minimize shrinkage.
- Facilitated communication and mediated conflicts to strengthen team cohesion and collaboration.
- Led team in achieving operational excellence through effective workflow management and process improvement initiatives.
Education
Astronomy (Semester)
University of Washington-Seattle Campus | Seattle, WA | 11-2001
Chemical Engineering (Semester)
Washington State University | Pullman, WA | 03-1999
High School
Puget Sound High School | Lacey, WA | 06-1996
Skills
Customer Relationship Management
Time management
Conflict resolution
Stakeholder communication
Team supervision
Performance coaching
Employee training
Customer escalation management
Timeline
Crew Member
Chick Fil A
07.2025 - 02.2026Read more
Assistant Manager
HOT Goodwill Industries
01.2023 - 01.2024Read more
Jewelry Lister - ECOMM
HOT Goodwill Industries
08.2021 - 03.2022Read more
Line Lead
Insituform Inc
03.2019 - 11.2020Read more
Owner
Community Recycling & Resale
06.2017 - 03.2019Read more
Operations Manager
Hand-N-Hand Recycling
05.2007 - 04.2017Read more
Team Lead
Lowes Home Improvement
09.2006 - 05.2007Read more
Washington State University - Chemical Engineering (Semester),
Read more
Puget Sound High School - High School,
Read more
University of Washington-Seattle Campus - Astronomy (Semester),
Read more
Certification
- OSHA 10
- OSHA
- Nov 2019 - Present
- First Aid CPR AED
- Heartsaver
- Mar 2020 - Mar 2022