Jason Brandow
Chattanooga,TN
Summary
Dynamic professional with a proven track record at The Chop House, excelling in customer relations and operations oversight. Enhanced employee retention through innovative engagement strategies and successfully negotiated vendor contracts to reduce costs. Skilled in developing impactful marketing campaigns while fostering strong relationships with customers and suppliers.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant GM
The Chop House
03.2003 - Current
- Addressed customer complaints promptly by providing appropriate resolutions that upheld the company''s reputation for excellent service standards.
- Established strong relationships with vendors negotiating contracts beneficial terms leading reduced operational expenses.
- Enhanced employee retention rates through proactive engagement efforts such as recognition programs and career advancement opportunities.
- Assisted in the development of marketing strategies to increase brand awareness and drive sales growth.
Hourly Manager and Head Bartender
Abuelos
09.2011 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Education
Incomplete - Psychology
Southern University
Collegedale, TNSkills
- Customer relations
- Operations oversight
- Marketing campaigns
- Budget development
Certification
ABC board liquor license have completed a food safety course as well.
Timeline
Hourly Manager and Head Bartender
Abuelos
09.2011 - 05.2025
Assistant GM
The Chop House
03.2003 - Current
Incomplete - Psychology
Southern University
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