Jason Brewer
Winter Park,FL
Summary
I am dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
5
5
years of professional experience
Work History
Server
Keg Social Orlando
Orlando, FL
08.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction and timely response to inquiries.
- Managed food and beverage orders, maintaining accuracy and efficiency during peak hours.
- Collaborated with kitchen staff to ensure seamless service flow and high-quality dining experience.
- Trained new servers on menu knowledge, service protocols, and best practices for customer engagement.
- Mentored junior staff, fostering a team-oriented environment focused on skill development and performance excellence.
To-Go Specialist
Chilli's Grill & Bar
Sarasota, FL
05.2022 - 08.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Busser/Server Assistant
Keke's Breakfast Cafe
12.2022 - 01.2023
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
Food Runner
Chill's Bar & Grill
02.2022 - 08.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Answered questions from restaurant patrons regarding menu items.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Cultivated warm relationships with regular customers.
Sales Associate
American Eagle Outfitters
04.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL08-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Sales expertise
Timeline
Server
Keg Social Orlando
08.2023 - Current
Busser/Server Assistant
Keke's Breakfast Cafe
12.2022 - 01.2023
To-Go Specialist
Chilli's Grill & Bar
05.2022 - 08.2023
Food Runner
Chill's Bar & Grill
02.2022 - 08.2022
Sales Associate
American Eagle Outfitters
04.2021 - 12.2022
Bachelor of Science - Psychology
University of Central Florida