Jason Cape
Murrieta,CA
Summary
Customer-focused professional with extensive experience in hospitality, retail, and operations management. Proven ability to lead teams, enhance customer satisfaction, streamline processes, and maintain high standards in fast-paced environments. Recognized for strong communication, adaptability, and consistently delivering quality results under pressure.
Overview
21
21
years of professional experience
Work History
Tasting Room Manager and Server
Bel Vino Winery
11.2017 - 03.2025
- Led daily tasting room operations while maintaining a positive, energetic work environment.
- Built weekly staff schedules and assigned duties to optimize coverage and productivity.
- Managed inventory and placed orders to ensure product and merchandise availability.
- Resolved customer issues with professionalism, consistently improving guest experience.
- Created marketing materials including flyers, email campaigns, and newsletters.
- Oversaw reservations for private tastings, tour groups, and special events.
Shipping Manager
Concepts School & Office Furnishings
03.2012 - 07.2017
- Supervised shipping and receiving operations, ensuring accurate and timely order fulfillment.
- Scheduled vendor pickups based on production demands and workflow needs.
- Built and assembled school and office furniture and coordinated delivery logistics.
- Led installation teams on job sites to ensure safe, efficient, and correct project execution.
- Maintained organized warehouse operations and inventory control procedures.
Meat Wrapper
Costco
08.2004 - 07.2008
- Prepared and wrapped meat products in compliance with store and food safety standards.
- Engaged with customers to understand needs and provide product recommendations.
- Operated and cleaned equipment such as slicers, scales, and wrapping machines.
- Stocked and arranged products in display cases to maximize sales and visibility.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CASkills
- Customer Engagement & Service
- Team Leadership & Staff Scheduling
- Inventory Control & Ordering
- Employee Relations
- Promotional & Marketing Material Creation
- Problem-Solving & Conflict Resolution
- Fast-Paced Operations Management
Timeline
Tasting Room Manager and Server
Bel Vino Winery
11.2017 - 03.2025
Shipping Manager
Concepts School & Office Furnishings
03.2012 - 07.2017
Meat Wrapper
Costco
08.2004 - 07.2008
High School Diploma -
Murrieta Valley High School