Jason Carter
Fostoria
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
33
33
years of professional experience
Work History
Store Manager
Autowares bowling green
Bowling Green
02.2020 - Current
- Oversaw daily store operations and maintained high customer service standards.
- Managed inventory levels and coordinated timely replenishment of stock.
- Trained and mentored staff to enhance team performance and engagement.
- Implemented effective merchandising strategies to optimize product displays.
- Conducted regular staff meetings to communicate policies and updates.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Ensured compliance with safety standards and store policies at all times.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Dicks auto supply
Fostoria
08.2008 - 09.2018
- Oversaw daily store operations and maintained high customer service standards.
- Managed inventory levels and coordinated timely replenishment of stock.
- Trained and mentored staff to enhance team performance and engagement.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Ensured compliance with safety standards and store policies at all times.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
Parts Manager
Kerns ford st marys
Saint Marys
04.1997 - 10.2005
- Managed inventory levels and streamlined parts ordering processes.
- Oversaw parts warehouse operations and ensured efficient storage solutions.
- Trained and mentored staff on best practices for parts handling.
- Developed and implemented inventory control systems for accuracy.
- Collaborated with suppliers to maintain strong vendor relationships.
- Conducted regular audits of stock to identify discrepancies.
- Coordinated with service departments to fulfill parts requests promptly.
- Utilized ERP software to track parts usage and manage orders efficiently.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Controlled daily parts program activities to improve sales and inventory management.
- Coordinated delivery schedules for incoming orders.
- Provided technical advice on the selection of replacement parts.
- Ensured accuracy in order processing and invoicing procedures.
- Collaborated with other departments to ensure timely deliveries.
- Inspected returned parts for damage before restocking shelves.
Parts manager
Graff automall fostoria
Fostoria
03.1992 - 03.1997
- Managed inventory levels for parts and accessories at a leading Ford dealership.
- Supervised parts department staff to ensure efficient operations and excellent service.
- Coordinated with suppliers to maintain timely delivery of automotive components.
- Implemented inventory management systems to streamline parts tracking and ordering.
- Trained new employees on parts handling procedures and customer service standards.
- Conducted regular audits of inventory to identify discrepancies and improve accuracy.
- Organized training sessions for staff on new products and industry trends in automotive parts.
- Developed relationships with customers to understand their parts needs and preferences.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
Education
Some College (No Degree) - Engineering
University of Toledo
Toledo, OHSkills
- Inventory management
- Visual merchandising
- Staff training
- Customer relationship management
- Sales reporting
- Operational efficiency
- Process improvement
- Team leadership
- Strategic planning
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Decision making
References
References available upon request.
Timeline
Store Manager
Autowares bowling green
02.2020 - Current
Store Manager
Dicks auto supply
08.2008 - 09.2018
Parts Manager
Kerns ford st marys
04.1997 - 10.2005
Parts manager
Graff automall fostoria
03.1992 - 03.1997
Some College (No Degree) - Engineering
University of Toledo