Summary
Overview
Work History
Education
Skills
Timeline
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Jason Case

Ocala,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Service Advisor

Ridenow Powersports Ocala
11.2022 - 10.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Service Manager

War Horse Harley Davidson
08.2017 - 11.2022
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.

Service Advisor

Ridenow Powersports Ocala
06.2016 - 08.2017
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Motorcycle Technician

Ridenow Powersports Ocala
08.2001 - 06.2016
  • Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
  • Dismantled and rebuilt engines to diagnose and repair problems.
  • Performed maintenance on different categories and brands of motorcycles.
  • Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
  • Inspected and replaced tires and suggested best type of tires based on customer needs and riding history.
  • Performed brake repairs and servicing for effective and safe braking.

Education

Vocational Degree -

American Motorcycle Institute
Daytona Beach, FL
03.2001

High School Diploma -

Vanguard High School
Ocala, FL
06.2000

Skills

  • Technical Support
  • Documentation and Reporting
  • Cost Estimation
  • Clerical Support
  • Repairs Scheduling
  • Data Entry
  • Vehicle Assessment
  • Quality Control
  • Computer Skills
  • Customer Service

Timeline

Service Advisor

Ridenow Powersports Ocala
11.2022 - 10.2023

Service Manager

War Horse Harley Davidson
08.2017 - 11.2022

Service Advisor

Ridenow Powersports Ocala
06.2016 - 08.2017

Motorcycle Technician

Ridenow Powersports Ocala
08.2001 - 06.2016

Vocational Degree -

American Motorcycle Institute

High School Diploma -

Vanguard High School

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Jason Case