Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Cleghorn

Killeen,TX

Summary

Dynamic customer service professional with proven success at Teleperformance, excelling in customer engagement and sales proficiency. Skilled in managing high call volumes while utilizing CRM software to enhance communication effectiveness. Adept at negotiation and persuasion, consistently delivering exceptional service and fostering strong client relationships.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Teleperformance
Queens, NY
11.2024 - 04.2025

Answering calls to assist customers with the activities of the business

Telemarketer

Conduent
Jamaica
2020 - 03.2023
  • Conducted outbound calls to generate leads and promote products to potential customers.
  • Utilized customer relationship management (CRM) software to track interactions and update client information.
  • Provided product information and answered queries, enhancing customer understanding and engagement.
  • Developed scripts for calls to ensure consistency in messaging and improve communication effectiveness.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.

Call Centre Agent

Duplex Call Centre
Jamaica
2018 - 2019

Team leader for monitoring agents aptitude in teleperformances

Education

Customer Service/Telemarketing

Customer Service Development 101
Jamaica
06.2017

Business

Frome Technical High School
Jamaica
06.2016

Skills

  • Customer service
  • Email and telephone etiquette
  • Customer engagement
  • Inbound and outbound calls
  • Negotiation and persuasion
  • Data entry
  • Sales proficiency
  • Script reading
  • Scripted calls

Timeline

Customer Service Representative

Teleperformance
11.2024 - 04.2025

Telemarketer

Conduent
2020 - 03.2023

Call Centre Agent

Duplex Call Centre
2018 - 2019

Customer Service/Telemarketing

Customer Service Development 101

Business

Frome Technical High School