Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

JASON COLUBIALE

Ormond Beach

Summary

Client-focused professional with a strong background in logistics, customer relationship management, and cross-functional coordination. Proven track record in retaining and growing client accounts, solving operational problems under pressure, and coaching teams toward consistent performance. Ready to bring a solution-first mindset and relationship-building skills to a Customer Success Manager role.

Overview

11
11
years of professional experience

Work History

Logistics Account Executive / Sales Group Leader

Total Quality Logistics
02.2022 - Current
  • Managed and supported a portfolio of 35+ active clients, ensuring ongoing satisfaction, retention, and success across their logistics operations.
  • Delivered responsive, 24/7 client support and issue resolution, maintaining a high client satisfaction rate and minimizing churn.
  • Acted as a trusted advisor to customers, proactively identifying needs and offering tailored logistics solutions to improve operational outcomes.
  • Mentored and trained team members on customer engagement strategies, service best practices, and CRM workflows.
  • Partnered with leadership to streamline onboarding processes and improve the customer journey across multiple touchpoints.
  • Recognized for consistently exceeding client success metrics and driving strong customer engagement and loyalty.

Front Desk and Bar Back

Streamline Hotel
10.2020 - 02.2022
  • Greeted and supported hotel guests, resolved complaints, and ensured a smooth guest experience.
  • Coordinated with internal departments to meet special requests and exceed service expectations.

Ice Cream Server

Hershey’s Ice Cream
10.2016 - 08.2027

Provided friendly service, managed high-volume orders, and contributed to a welcoming environment.

Education

Bachelor’s Degree - Hospitality Management

University of Central Florida
12.2021

High School -

Mainland High School
01.2017

Skills

  • Customer Retention & Engagement
  • CRM & Logistics Software
  • Conflict Resolution & Support
  • Account Management
  • Problem Solving Under Pressure
  • Team Training & Mentorship
  • Communication & Follow-Up
  • Process Optimization

Awards

Junior of the Year at TQL– 2022, MVP at TQL– 2023, #1 Closer in the Company at TQL– Quarter 1 & Quarter 2, 2023

Timeline

Logistics Account Executive / Sales Group Leader

Total Quality Logistics
02.2022 - Current

Front Desk and Bar Back

Streamline Hotel
10.2020 - 02.2022

Ice Cream Server

Hershey’s Ice Cream
10.2016 - 08.2027

Bachelor’s Degree - Hospitality Management

University of Central Florida

High School -

Mainland High School

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