Mark-Anthony Fernandes
Miami,Florida
Summary
Expertise in marketing, and a strong analytical mindset. Proven ability to tackle challenges and adapt to new skills, driving success in business management, sales, and supply chain projects. Demonstrates a solid understanding of customer service and product presentation, ensuring effective client engagement.
Overview
7
7
years of professional experience
Work History
Logistics Account Executive (Sales Group Leader)
Total Quality Logistics
03.2024 - Current
- Manage and mentor trainees in a fast-paced, sales group centered around customer acquisition.
- Extensive phone and in-person sales, with over $50,000 in company revenue generated per month.
- High-performing broker with a demonstrated track record of success in operations, as well as sales.
- Extremely in-depth training in supply chain management, freight regulation, and PO management/budgeting.
- Developed customized freight solutions based on client needs and industry trends.
- Analyzed market conditions to provide strategic advice to clients on logistics options.
- Promoted to a role in management (Sales Group Leader) in under a year, due to exceptional performance.
Teacher and Administrator
Miami Jewelry School
05.2021 - 02.2024
- Educated new students in jewelry trade techniques and supported returning jewelers' continued learning.
- Coordinated school operations, ensuring efficient daily business activities.
- Supervised social media marketing efforts to enhance school visibility.
- Assisted with student enrollment processes to maintain school capacity.
- Managed instructor coordination for seamless class scheduling.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Parts Department Overnight Department Head
Home Depot
01.2021 - 02.2023
- Supervised department operations, ensuring seamless merchandise distribution and problem resolution.
- Led department operations to enhance customer service and satisfaction.
- Managed team performance through regular coaching and feedback sessions.
- Implemented inventory management systems to streamline stock control.
- Collaborated with cross-functional teams to optimize product placement strategies.
- Analyzed sales data to identify trends and adjust merchandise accordingly.
- Ensured compliance with safety protocols and company policies across the department.
Apprentice Bench Jeweler
Golden Enterprises
04.2020 - 01.2021
- Completed simple repairs, polishing, and plating on various jewelry pieces.
- Assisted in daily operational tasks at a leading manufacturing company.
- Maintained equipment and tools to ensure optimal performance and safety.
- Collaborated with team members to streamline production processes and reduce delays.
- Shadowed experienced jewelers to learn techniques and industry practices.
- Engaged in quality control checks to verify product specifications and integrity.
Customer Service Representative
Amazon
03.2018 - 01.2020
- Achieved highest performance ranking for three consecutive months from August to October.
- Assisted customers with inquiries about products and services.
- Processed orders and provided timely updates to customers.
- Facilitated daily operations in Amazon warehouses and storefronts through effective customer communication.
- Processed and resolved hundreds of customer complaints each week, ensuring prompt service.
Education
Bachelor of Arts - Business with a Marketing concentration
Florida International University School of Business
Florida03-2026
Technical Degree and Certification - Jewelry Technology [CBJT]
Miami Jewelry School
Miami, FL01.2021
Skills
- Marketing and business management
- Customer service
- Supply chain management
- Project management
- Market analysis
- Freight forwarding
- Team leadership
- CRM software
- Closing sales
- Inventory management
Timeline
Logistics Account Executive (Sales Group Leader)
Total Quality Logistics
03.2024 - Current
Teacher and Administrator
Miami Jewelry School
05.2021 - 02.2024
Parts Department Overnight Department Head
Home Depot
01.2021 - 02.2023
Apprentice Bench Jeweler
Golden Enterprises
04.2020 - 01.2021
Customer Service Representative
Amazon
03.2018 - 01.2020
Bachelor of Arts - Business with a Marketing concentration
Florida International University School of Business
Technical Degree and Certification - Jewelry Technology [CBJT]
Miami Jewelry School
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