Summary
Overview
Work History
Skills
Timeline
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JASON D. COURTNEY

Chester,WV

Summary

Adept at client relationship building and data entry, I significantly increased Waste Management of WPA/WV's profits by innovating marketing strategies and fostering customer loyalty. As a former Consumer Advocacy Representative at Omnicare Pharmacy, I excelled in managing high-volume calls and enhancing patient satisfaction through effective problem-solving. My career is marked by a goal-oriented mindset and adaptability, ensuring consistent achievement in diverse roles.

Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Overview

16
16
years of professional experience

Work History

Consumer Advocacy Representative

Omnicare Pharmacy
11.2021 - Current
  • Responsible for fielding 36 calls per day and collecting $26,000 per month
  • Worked with patients on insurance coverage, billing, and other medical questions relating to provided healthcare

Joint Owner/Operator

Total K-9 Services
02.2018 - 10.2021
  • Company Overview: Company Overview: Roanoke, VA
  • Responsible for training, customer relations, marketing, and pursuing new clients
  • Company Overview: Roanoke, VA

Outside Account Manager

Waste Management of WPA/WV
10.2015 - 04.2017
  • Negotiated mutually beneficial contracts between WM and customers
  • Reviewed 40+ customer accounts daily while maintaining a high customer satisfaction rating
  • Trained new employees on process flow and customer negotiation strategy
  • Coordinated service changes between customers and dispatch teams

Shift Manager

Dollar General
04.2013 - 07.2013
  • Organized employee schedules and resolved scheduling conflicts
  • Assisted in new hire training

Internet Sales/ Ebay Team

Xtreme Honda
01.2012 - 10.2012
  • Company Overview: Company Overview: Brilliant, OH
  • Generated sales leads through ebay to market company products
  • Processed customer orders of various bikes and ATV's
  • Followed up with completed sales to insure proper delivery and customer satisfaction
  • Company Overview: Brilliant, OH

Customer Service Representative

Waste Management of WPA/WV
10.2008 - 11.2010
  • Reviewed customer accounts and assisted with billing and service questions
  • Supported company reputation by striving to deliver excellent customer service for every interaction

Skills

  • Goal-oriented mindset
  • Data entry proficiency
  • Client relationship building
  • Problem-solving abilities
  • Adaptability and flexibility

Timeline

Consumer Advocacy Representative

Omnicare Pharmacy
11.2021 - Current

Joint Owner/Operator

Total K-9 Services
02.2018 - 10.2021

Outside Account Manager

Waste Management of WPA/WV
10.2015 - 04.2017

Shift Manager

Dollar General
04.2013 - 07.2013

Internet Sales/ Ebay Team

Xtreme Honda
01.2012 - 10.2012

Customer Service Representative

Waste Management of WPA/WV
10.2008 - 11.2010
JASON D. COURTNEY