Jason Dennler
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Operations Support Specialist
PGA Tour Superstore
Roswell
09.2025 - Current
- Coordinated daily operations and order management assistance for retail store functions.
- Supported customer service team with inquiries and issue resolution.
- Worked closely with vendors to resolve any product-related issues encountered by customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Care Support Lead
PGA Tour Superstore
Roswell
07.2023 - 09.2025
- Diagnoses and resolves customer issues using expertise and effective probing techniques.
- Enhances customer satisfaction by responding to inquiries and resolving complaints.
- Contributes to the development and implementation of training programs.
- Provides heightened support by handling escalated calls.
- Analyzed trends in escalations to identify opportunities for process improvement.
- Provided feedback to management on recurring issues for strategic service enhancements.
- Maintained a high level of quality assurance throughout the escalation process.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a consistent schedule of applying quality control for phone calls in order to provide coaching and feedback to customer service specialists.
- Regularly assisted in all team chats to ensure the prompt and accurate delivery of information for associates to resolve issues.
Senior Intake Coordinator
Sober Living America
Atlanta
01.2019 - 09.2022
- Coordinated logistics for over 40 locations, building relationships with counselors and caseworkers from hospitals and detox centers to facilitate patient placement.
- Described program benefits and outlined goals and strategies to effectively support prospective clientele.
- Processed payments for various services, with extensive experience in Salesforce and Microsoft 365.
- Coordinated client intake processes for substance use recovery programs.
- Maintained client records and ensured data accuracy in systems.
- Conducted initial screenings to identify client needs and preferences.
- Collaborated with external agencies to provide comprehensive support services.
Education
BBA - BUSINESS ADMINISTRATION: ENTREPRENEURSHIP
Strayer University
Atlanta, GA 01.2020 - 01.2024
Some College (No Degree) - COMPUTER INFORMATION SYSTEMS: NETWORKING
Wiregrass Technical College
Valdosta, GA 01.2006 - 01.2008
Skills
- Salesforce
- Complaint Resolution
- Customer Engagement
- Data Entry
- Microsoft Office 365
- Troubleshooting
- Call Management
- Trend Analysis
- Communication Skills
Gpa
3.9
Timeline
Operations Support Specialist
PGA Tour Superstore
09.2025 - Current
Customer Care Support Lead
PGA Tour Superstore
07.2023 - 09.2025
BBA - BUSINESS ADMINISTRATION: ENTREPRENEURSHIP
Strayer University
01.2020 - 01.2024
Senior Intake Coordinator
Sober Living America
01.2019 - 09.2022
Some College (No Degree) - COMPUTER INFORMATION SYSTEMS: NETWORKING
Wiregrass Technical College
01.2006 - 01.2008