Jason Dickson
Sioux Falls,SD
Summary
Dynamic professional with a proven track record at Cigna, excelling in team engagement and communication. Leveraged critical thinking to enhance audit processes and boost employee morale through personalized coaching. Recognized for improving operational efficiency and fostering a collaborative environment, driving advancements in performance and productivity. Self-motivated to meet goals and deadlines.
Overview
11
11
years of professional experience
Work History
Provider ECT Quality and Performance Coach
Evernorth/Cigna
Work From Home - Sioux Falls, SD
12.2023 - Current
- Enhanced team productivity and capabilities by delivering personalized coaching techniques.
- Achieved significant improvements in team morale, utilizing collaborative feedback sessions to help maintain a quality average above 95%.
- Encouraged continuous improvement by providing constructive feedback.
- Maintained a quality review inquiry intake sharepoint to support learning opportunities for off shore advocates
- Completed various additional projects as a team lead.
- Provided resources and support to help individuals reach their full potential.
- Supported a team of fifteen advocates requiring five quality audits each, per month.
External Client Audit Coordinator
Cigna/ESI
Sioux Falls, SD
04.2019 - 12.2023
- Supported Claims Processing audits with expert assistance and coordination.
- Presented results of audits to senior site and division management.
- Analyzed data across large sets against designed controls and processes.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified various risks and errors to propose corrective action to decision makers.
- Conducted financial, compliance and operational audits.
- Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits.
Pharmacy Outreach Team Associate
Cigna Specialty Pharmacy
Sioux Falls, SD
01.2016 - 04.2019
- Ensured accuracy and productivity in the performance of operational activities.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Communicated with insurance companies for billing purposes.
- Worked directly with doctor's offices to ensure the customer received medications in an expected and timely manner.
- Consistently led the team in Quality, Accuracy and Net Promoter Score goals.
- Educated and answered patient questions regarding plan structure and benefits.
Base Outbound Sales Associate
Cigna Home Delivery Pharmacy
Sioux Falls, SD
02.2014 - 01.2016
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Overcame objections using friendly, persuasive strategies.
- Assisted customers with pharmacy orders and educated on plan benefits.
- Listened to customer needs and preferences to provide accurate information.
Education
High School Diploma -
Canton High School
Canton, SD05.2009
Skills
- Team Engagement
- Evidence Gathering
- Validation of Discrepancies
- Critical Thinking and Analysis
- Effective and Professional Communication
- Record Examination
- Audit Programs and Processes
- Coaching and Quality Review
- Self Motivated
Timeline
Provider ECT Quality and Performance Coach
Evernorth/Cigna
12.2023 - Current
External Client Audit Coordinator
Cigna/ESI
04.2019 - 12.2023
Pharmacy Outreach Team Associate
Cigna Specialty Pharmacy
01.2016 - 04.2019
Base Outbound Sales Associate
Cigna Home Delivery Pharmacy
02.2014 - 01.2016
High School Diploma -
Canton High School
Similar Profiles
Leanne M. TrujilloLeanne M. Trujillo
Provider Experience & Insights Advisor at Evernorth/CignaProvider Experience & Insights Advisor at Evernorth/Cigna
Suzanne ThompsonSuzanne Thompson
EAP Clinical Operations Manager at Cigna/Evernorth InsuranceEAP Clinical Operations Manager at Cigna/Evernorth Insurance
Jorge ServinJorge Servin
HRA Supervisor at Evernorth CignaHRA Supervisor at Evernorth Cigna