JASON DOBBINS
Knoxville
Summary
Dynamic sales and sales management professional with a proven track record of driving growth and operational excellence within T-Mobile/Sprint since 2005. Expanded business operations from a single location to 15 stores, achieving $23 million in annual sales while earning multiple corporate awards for outstanding performance. Expertise in project management, process optimization, and strategic planning, complemented by strong analytical thinking and communication skills that enhance organizational effectiveness. Recognized for implementing innovative solutions and leading teams to achieve exceptional operational success.
Overview
20
20
years of professional experience
Work History
Director of Operations
Knox County Trustees Office
Knoxville, TN
09.2022 - 04.2025
- Senior leadership role responsible for ensuring the efficient, compliant and citizen-focused delivery of financial and administrative services including managing and over-seeing workflows within the office as well as the 5 satellite locations.
- Supervised 37+ employees in the office including the 5 satellite offices. I was in charge of hiring, firing and all disciplinary action taken.
- Maintaining daily administrative oversight including attendance, time off requests, internal communications and interdepartmental coordination.
- Developed and successfully launched new programs to help maximize outreach and effectiveness within the community including the new mobile office outreach program to bring Government to the people.
- Created solutions for retrieving property tax from delinquent tax payers including large businesses with multiple years of past due taxes.
- Managed the Tax sale process from start to finish including identifying property for the tax sale.
- Instrumental in determining the rate of return on money held in the Trustees office.
Owner
T-Mobile / Sprint
Knoxville, TN
04.2005 - 05.2022
- Conceptualized, launched, and spearheaded the growth, profitability, strategic planning/execution, vision, staff leadership (75+ employees), human resources, marketing, culture development, and success of this multi-store wireless smartphone, device, accessories, and services dealership in East Tennessee and North Georgia.
- Opened the initial store in 2005 and aggressively expanded to 15 stores throughout East Tennessee and North Georgia that included researching/selecting new markets, analyzing demographics, choosing locations, negotiating leases, overseeing store buildout to ensure compliance with T-Mobile/Sprint standards, and hiring/training employees.
- Orchestrated the growth and success of the business by creating the organizational structure that included hiring, mentoring, and developing the VP of Sales & Operations, HR Officer, District Managers, Corporate Trainer, Operations Manager, Bookkeeper, and Store Managers, Assistant Managers, and Sales Leads for each location.
- Drove annual sales growth to best year of $23 million and maximized profitability through cost control of the $20 million budget through company-wide P&L administration and cost control of labor, inventory, and store leases.
- Created a positive organizational culture that maintained one of the lowest turnover rates in the industry by clearly communicating expectations, maintaining compliance with HR policies, quickly resolving staff complaints, maintaining competitive salaries/commission structures, and implementing health/retirement plan benefits.
- Led the company to winning several Sprint corporate awards for top sales volume average per store out of all dealers in the US for 3 straight years, developed the Clinton Highway store as one of the highest grossing locations in Tennessee (winning multiple Sprint awards), and developed several Managers that won Sprint performance awards.
- Directed the conversion of all 15 stores from Sprint to the T-Mobile concept and was awarded compensation award of $10,000 per store for coordinating timely construction and ensuring conversion of all locations ahead of deadline.
- Generated consistent annual revenue growth by developing and implementing comprehensive marketing, advertising, public relations, social media, and special weekend event campaigns for each store that built name recognition for the business, generated new leads, and increased customer traffic.
- Continually improved sales rep and manager performance by establishing a standardized sales and management training/certification program that ensured every employee’s understanding of their roles, goals, company standards, and expectations to maximize their impact on the company.
Education
Marketing Major
Pellissippi State Community College
Knoxville, TNSkills
- Persuasive sales presentations
- Skilled in finalizing agreements
- Sales leadership
- Team leadership training
- Addressing client concerns
- Effective at following instructions
- Identifying top talent
- Execution of sales plans
- Client engagement strategies
- Sales team development
- Handling high-pressure situations
- Customer retention strategies
Timeline
Director of Operations
Knox County Trustees Office
09.2022 - 04.2025
Owner
T-Mobile / Sprint
04.2005 - 05.2022
Marketing Major
Pellissippi State Community College