Dedicated professional with extensive experience in guest relations and operational management. Known for strong mentoring skills and a commitment to policy enforcement, consistently driving customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Slot Shift Manager
Grand Sierra Resort and Casino
02.2021 - 05.2025
Managed daily operations of slot machines, ensuring optimal performance and guest satisfaction.
Trained and mentored staff on guests service protocols, money handling procedures and machine performance.
Conducted regular audits of gaming equipment to maintain compliance with regulatory standards.
Implemented efficiency improvements in slot area, enhancing guest experience through streamlined processes.
Beverage Manager
Grand Sierra Resort and Casino
10.2019 - 02.2021
Oversaw daily beverage operations, ensuring compliance with health and safety regulations.
Developed and implemented staff training programs to enhance guest service quality and efficiency.
Managed inventory levels, optimizing stock management to reduce waste and increase profitability.
Collaborated with suppliers to negotiate pricing, improving cost-efficiency of beverage procurement.
Slot Technician Supervisor
Grand Sierra Resort and Casino
04.2015 - 10.2019
Supervised daily operations of slot machines, ensuring optimal functionality and compliance with gaming regulations.
Mentored and trained new technicians on repair procedures and machine maintenance protocols.
Conducted regular inspections to identify issues, implementing effective solutions to minimize downtime.
Collaborated with management to streamline workflows, enhancing efficiency in slot machine servicing.
Sales Associate
Goodwill Industires
01.2012 - 04.2015
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained organized merchandise displays to drive sales and improve store aesthetics.
Processed transactions accurately using point-of-sale systems while ensuring customer satisfaction.
Trained new staff on operational procedures, customer service protocols, and inventory management.