Summary
Overview
Work History
Education
Skills
Timeline
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Jason Doty

Fernley,NV

Summary

Dedicated professional with extensive experience in guest relations and operational management. Known for strong mentoring skills and a commitment to policy enforcement, consistently driving customer satisfaction and operational efficiency.

Overview

13
13
years of professional experience

Work History

Slot Shift Manager

Grand Sierra Resort and Casino
02.2021 - 05.2025
  • Managed daily operations of slot machines, ensuring optimal performance and guest satisfaction.
  • Trained and mentored staff on guests service protocols, money handling procedures and machine performance.
  • Conducted regular audits of gaming equipment to maintain compliance with regulatory standards.
  • Implemented efficiency improvements in slot area, enhancing guest experience through streamlined processes.

Beverage Manager

Grand Sierra Resort and Casino
10.2019 - 02.2021
  • Oversaw daily beverage operations, ensuring compliance with health and safety regulations.
  • Developed and implemented staff training programs to enhance guest service quality and efficiency.
  • Managed inventory levels, optimizing stock management to reduce waste and increase profitability.
  • Collaborated with suppliers to negotiate pricing, improving cost-efficiency of beverage procurement.

Slot Technician Supervisor

Grand Sierra Resort and Casino
04.2015 - 10.2019
  • Supervised daily operations of slot machines, ensuring optimal functionality and compliance with gaming regulations.
  • Mentored and trained new technicians on repair procedures and machine maintenance protocols.
  • Conducted regular inspections to identify issues, implementing effective solutions to minimize downtime.
  • Collaborated with management to streamline workflows, enhancing efficiency in slot machine servicing.

Sales Associate

Goodwill Industires
01.2012 - 04.2015
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to drive sales and improve store aesthetics.
  • Processed transactions accurately using point-of-sale systems while ensuring customer satisfaction.
  • Trained new staff on operational procedures, customer service protocols, and inventory management.

Education

High School Diploma -

Fernley High School
Fernley, NV
06-2002

Skills

  • Team management
  • Guest relations
  • Policy enforcement

Timeline

Slot Shift Manager

Grand Sierra Resort and Casino
02.2021 - 05.2025

Beverage Manager

Grand Sierra Resort and Casino
10.2019 - 02.2021

Slot Technician Supervisor

Grand Sierra Resort and Casino
04.2015 - 10.2019

Sales Associate

Goodwill Industires
01.2012 - 04.2015

High School Diploma -

Fernley High School