Jason Fahrenholz
Lehigh Acres,FL
Summary
Dedicated skycap with proven experience in enhancing customer satisfaction through efficient luggage handling and courteous service.
Overview
36
36
years of professional experience
Work History
Skycap / Curbside SWA
Abm Industries Inc De
Fort Myers, FL
01.2025 - Current
- Enhanced customer satisfaction by efficiently handling luggage and providing courteous service.
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats.
- Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
- Contributed to a positive airport environment through friendly interactions with travelers and coworkers.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
Skycap / Curbside SWA
SWS Inc.
Fort Myers, FL
01.2014 - 12.2024
- Assisted passengers with luggage handling and transportation to ensure timely departures.
- Collaborated with airline staff to optimize baggage loading processes for efficiency.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Stayed up to date with the latest airport, security and airline regulations and policies.
- Handled oversized items with care, ensuring safe transport while minimizing potential damage.
Broker Sales Representative
R&L Global Logistics
Fort Myers, FL
03.2010 - 11.2013
- Established and maintained relationships with clients to drive sales growth.
- Collaborated with cross-functional teams to streamline logistics processes and improve delivery timelines.
- Implemented strategic initiatives that increased customer satisfaction and retention rates.
- Expanded customer base through consistent outreach efforts and relationship building with potential clients.
Production Manager, Client Services
Imtech Graphics
Carlstadt, NJ
05.1999 - 01.2010
- Oversaw project timelines, ensuring alignment with client expectations and internal resources.
- Facilitated cross-department collaboration to optimize resource allocation and workflow integration.
- Evaluated vendor performance to secure the best quality materials at competitive prices.
- Set clear expectations for employees, establishing performance standards that contributed to overall department success.
Production Manager, Client Services
Progress Graphics
Jersey City, NJ
03.1991 - 05.1999
- Developed and implemented process improvements that increased productivity across teams.
- Streamlined production workflows to enhance operational efficiency and reduce turnaround times.
- Mentored junior staff to improve skills and ensure adherence to quality standards.
- Coordinated client communications to ensure timely delivery of services and satisfaction.
Education
High School Diploma -
Hudson Catholic
Jersey City, NJ05-1989
Skills
- Baggage handling expertise
- Safety awareness
- Airport environment awareness
- Customer service protocols
- Client relations
- Weather conditions awareness
- Professional appearance
- Strong work ethic
Timeline
Skycap / Curbside SWA
Abm Industries Inc De
01.2025 - Current
Skycap / Curbside SWA
SWS Inc.
01.2014 - 12.2024
Broker Sales Representative
R&L Global Logistics
03.2010 - 11.2013
Production Manager, Client Services
Imtech Graphics
05.1999 - 01.2010
Production Manager, Client Services
Progress Graphics
03.1991 - 05.1999
High School Diploma -
Hudson Catholic