Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Kebba Ceesay
Private Investigator
Atlanta,GA
Work Preference
Summary
Detail-oriented professional with strong customer service skills, ensuring efficient luggage handling and exceptional traveler experiences. Committed to maintaining safety standards and enhancing operational workflows.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Skycap
Prospect Airport Services
Atlanta, GA
02.2019 - 03.2021
- Operated loading equipment safely and efficiently during peak hours.
- Trained new skycaps on company procedures, fostering teamwork and consistent performance outcomes.
- Ensured timely departures for flights by swiftly loading and unloading passenger luggage.
- Maintained safety standards by adhering to proper lifting techniques and equipment usage protocols.
- Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
- Adhered to airline policies regarding prohibited items, contributing to overall security measures within the airport.
- Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.
- Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
- Contributed to a positive airport environment through friendly interactions with travelers and coworkers.
- Enhanced customer satisfaction by efficiently handling luggage and providing courteous service.
- Facilitated seamless curbside check-ins by quickly processing travel documents and issuing boarding passes.
- Stayed up to date with latest airport, security and airline regulations and policies.
- Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
- Upheld cleanliness standards within the work area, promoting a comfortable atmosphere for passengers.
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Offered knowledgeable guidance on airport facilities, flight schedules, and boarding procedures for traveler convenience.
Salesperson
Self-employeed
Cincinnati, OH
12.2011 - 12.2018
- Trained new sales representatives on product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized promotional events to enhance brand visibility and attract new customers.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Skycap
Crown Aviation
Atlanta, GA
04.2009 - 03.2011
- Assisted passengers with baggage handling and transportation needs.
- Coordinated check-in processes to ensure timely departures.
- Provided exceptional customer service to enhance passenger experience.
- Collaborated with team members to streamline luggage loading procedures.
- Maintained cleanliness and organization of designated work areas.
- Resolved passenger inquiries and concerns promptly and professionally.
- Adhered to safety regulations while managing baggage logistics effectively.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Assisted passengers with special needs, facilitating smooth and stress-free travel experiences.
- Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats.
- Handled oversized items with care, ensuring safe transport while minimizing potential damage.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
Laser Technician
ForTec Medical
Atlanta, GA
01.2006 - 11.2008
- Operated and maintained advanced laser systems for medical applications.
- Conducted routine inspections to ensure compliance with safety protocols and operational standards.
- Operated appropriate laser machines for doctors' surgeries in the operating room.
- Traveled hours to hospitals in various states to provide laser services to doctors on demand
Night Auditor at Hotel
Holiday Inn Express Hotel
Mason, OH
08.1997 - 10.2006
- Conducted nightly financial audits, ensuring accuracy in revenue reporting and compliance with hotel policies.
- Managed front desk operations, providing exceptional customer service and addressing guest inquiries efficiently.
- Reconciled daily cash transactions, maintaining precise records for accounting purposes and minimizing discrepancies.
- Implemented improved night audit procedures, enhancing efficiency and reducing processing time by streamlining workflows.
- Collaborated with management to identify areas for operational improvement, contributing to enhanced guest satisfaction ratings.
- Monitored security systems during night shifts, ensuring safety of guests and property through vigilance and prompt response.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Executive Steward
Regal Hotels Int'l
Cincinnati, OH
08.1993 - 07.1996
- Managed inventory control systems to ensure efficient operation of kitchen and dining services.
- Oversaw cleanliness and sanitation standards throughout the hotel's food service areas.
- Coordinated with culinary staff to streamline workflow during peak service hours.
- Trained new team members on proper handling of equipment and safety protocols.
- Assisted in scheduling staff shifts to optimize coverage during high-demand periods.
- Excellent communication skills, both verbal and written.
- Collaborated with executive chef to optimize kitchen workflows and improve food quality.
- Upheld cleanliness standards throughout all dining facilities, consistently passing health inspections without issue or concern from regulatory agencies.
Salesperson
Self-employeed
09.1993 - 05.1995
- Developed effective sales strategies to identify and engage potential customers.
- Conducted market research to understand customer needs and preferences.
- Managed inventory and ensured product availability for timely sales fulfillment.
- Utilized CRM tools to track customer interactions and optimize follow-ups.
- Established strong relationships with clients through personalized communication and support.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Associate of Science - Private Investigation
Academy of Court Reporting
Cincinnati, OHSkills
- Strong work ethic
- Safety awareness
- Weather conditions awareness
- Security procedures
- Emergency response preparedness
- Baggage handling expertise
- Disability assistance knowledge
- Customs regulations
- Skycap equipment operation
- Baggage claim assistance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Excellent communication
- Adaptability and flexibility
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Mandinka (Gambian)
Native or Bilingual
Wollof
Native or Bilingual
Creole (broken English)
Native or Bilingual
Timeline
Skycap
Prospect Airport Services
02.2019 - 03.2021
Salesperson
Self-employeed
12.2011 - 12.2018
Skycap
Crown Aviation
04.2009 - 03.2011
Laser Technician
ForTec Medical
01.2006 - 11.2008
Night Auditor at Hotel
Holiday Inn Express Hotel
08.1997 - 10.2006
Salesperson
Self-employeed
09.1993 - 05.1995
Executive Steward
Regal Hotels Int'l
08.1993 - 07.1996
Associate of Science - Private Investigation
Academy of Court Reporting