Jason Fletcher
Annandale,VA
Summary
Dynamic leader with proven expertise in facility oversight and crisis intervention honed at Sandstone Care. Excelled in enhancing client satisfaction and safety through effective household and pet care management. Skilled in staff training and preventive maintenance, significantly improving operational efficiency. Demonstrates exceptional organization and a commitment to maintaining high standards in challenging environments.
Developed strong organizational and multitasking abilities in household setting, managing various tasks and responsibilities seamlessly. Looking to transition into new field where these skills can be applied effectively. Known for problem-solving and improving operational efficiency in any environment.
Overview
4
4
years of professional experience
Work History
House Manager of Operations
Sandstone Care
Fairfax, VA
12.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of clients by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for Clients at all times.
Housing Support Staff
Sandstone Care
Fairfax, VA
04.2023 - 12.2023
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Supervisor
Heart +Paw
Arlington Va
03.2021 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Making sure staff are looking over dogs
- Keeping kennels clean and safe for clients
Education
Bachelor - Social Work
Northen VA Community College
Annandale, VAAssociate of Arts - Cardiology
Medtech
Arlington VaSkills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Crisis intervention
- Safety management
- Appointment coordination
- Staff training
- Transportation arrangements
- Facility oversight
- Maintenance coordination
- Household maintenance
- Pet care
Timeline
House Manager of Operations
Sandstone Care
12.2023 - Current
Housing Support Staff
Sandstone Care
04.2023 - 12.2023
Supervisor
Heart +Paw
03.2021 - 03.2023
Bachelor - Social Work
Northen VA Community College
Associate of Arts - Cardiology
Medtech