Jason Franklin
Keizer,OR
Summary
Results-driven professional with robust skills in CRM systems and vendor negotiations. Experienced in executing sales strategies that improve account growth while fostering long-lasting client relationships. Ready to leverage expertise to enhance client engagement and drive organizational success.
Overview
18
18
years of professional experience
Work History
Client Development Executive
Alacrity Solutions
06.2022 - Current
- Senior level relationship owner for insurance carrier and construction company accounts.
- Document and communicate account strategy, growth plans and executive relation activities within CRM and internal reporting systems.
- Align company service capabilities and service solutions with client initiatives to expand business volume.
- Collaborated with product teams to identify and escalate recurring technical issues for resolution.
- Resolved client inquiries through various channels, ensuring timely and effective communication.
- Executed sales strategies to improve account growth and retention rates.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Business Consultant
Kennedy Restoration
02.2016 - 06.2022
- Analyzed client needs to develop tailored restoration strategies enhancing project outcomes.
- Facilitated workshops and training sessions to improve team performance and service delivery.
- Collaborated with cross-functional teams to streamline operational processes, increasing efficiency.
- Managed client relationships, ensuring satisfaction and fostering repeat business opportunities.
- Developed comprehensive onboarding programs to enhance new hire integration and retention.
- Facilitated training sessions on company policies, procedures, and systems for new employees.
- Developed and implemented sales strategies to enhance market penetration and increase revenue.
Sr. Claims Specialist III
Liberty Mutual
03.2008 - 02.2016
- Evaluated complex claims to ensure compliance with policy guidelines and regulatory standards.
- Collaborated with cross-functional teams to streamline claims processing and enhance customer satisfaction.
- Analyzed and evaluated insurance claims to determine validity and settlement amounts.
- Investigated complex claims through interviews, site visits, and documentation review.
- Collaborated with legal teams to resolve disputes and negotiate settlements effectively.
Education
Bachelor of Arts - History
Fresno State
Fresno, CASkills
- Customer relations
- Hubspot
- Jira
- Monday
- Slack
- Vendor negotiations
- G Suite
Timeline
Client Development Executive
Alacrity Solutions
06.2022 - Current
Business Consultant
Kennedy Restoration
02.2016 - 06.2022
Sr. Claims Specialist III
Liberty Mutual
03.2008 - 02.2016
Bachelor of Arts - History
Fresno State