Jason Geduld
Naples,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various customer facing roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Representative
Lee Health Hospital
01.2024 - Current
- Succeeded in building long term relationships with clients through effective communication
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Successful scheduling includes, but not limited to, exhibiting proficiency in scheduling appointments according to practice guidelines, verifying authorizations and referrals.
Event Manager
The Rose House of Naples
06.2023 - Current
- Organized pre-event meetings with relevant personnel involved in executing a successful outcome thus avoiding any last minute surprises or issues onsite during an actual event day
- Supervised vendors onsite during events ensuring they deliver according to their contractual obligations and expectations set forth prior to signing agreements.
Internet Sales Consultant
Morgan autogroup
06.2021 - 01.2024
- Proven track record of successfully closing deals while meeting customer satisfaction standards
- Mastered the art of negotiating for best possible deals for both customers and company.
Education
Bachelor of Arts (B.A.) in Hospitality Management -
Cape Peninsula University of Technology
01.2016
Skills
- Customer Service
- Complaint Handling
- Scheduling Management
- Relationship Management
- EPIC experience
Timeline
Lead Customer Service Representative
Lee Health Hospital
01.2024 - Current
Event Manager
The Rose House of Naples
06.2023 - Current
Internet Sales Consultant
Morgan autogroup
06.2021 - 01.2024
Bachelor of Arts (B.A.) in Hospitality Management -
Cape Peninsula University of Technology