Jason Goldstein
Manalapan,FL
Summary
Dynamic CEO at Service Bridges, Inc., enhancing ASL-English interpreter services through operational excellence and cultural competence. Strategic leader with a strong record of directing a diverse executive team and coordinating a roster of over 750 interpreters to achieve high-quality service outcomes and propel organizational growth and increase profitability.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CEO
Service Bridges, Inc.
Buffalo, USA
06.2014 - Current
- Chief Executive Officer at Service Bridges, the only Deaf owned sign language interpreting agency serving the Deaf community in Western New York
- Positioned Service Bridges, Inc. as a premier provider of quality services for Deaf individuals.
- Streamlined operations to support impactful reforms in ASL-English interpreter services
- Cultivated a diverse team of over 750 interpreters, emphasizing cultural, ethical, and linguistic integrity to meet diverse clients' communication needs
- Enabled on-demand communication access to enhance user experience for Deaf and HoH clients
- Delivered comprehensive sign language interpretation services tailored to Deaf and Hard of Hearing populations throughout United States
- Managed Registry of Interpreters for the Deaf Sponsor Site since 2015, emphasizing assessment and continuing education that adhere to professional conduct standards at Service Bridges.
- Created and maintain interpreter screening for effective evaluations enhancing quality and experience of sign language interpreter service
- Enhanced translation and advocacy activities through consistent engagement with Deaf community on issues of reasonable accommodations in ADA, education accessibility, and 504 compliance
- Engaged in discussions about realities of ASL communication and access to ASL-English interpreter services
- Achieved American Sign Language Teachers Association’s (ASLTA) Professional Certification through submission of a comprehensive study on 8 ASL classifier types using Stokoe notations exploring linguistic constructs of local and regional sign language variations
- Maintained industry leadership by educating customers and the public on prioritizing quality and cultural competence in services
- Managed executive team members to ensure successful execution of services and projects in a timely manner. Fostered open communication channels between departments to maximize efficiency and productivity
- Recruited, trained, mentored, and managed employees at all levels within the organization
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Drove revenue by cultivating successful client and interpreter relations and assessed financial performance of the organization on a regular basis and identified areas for improvement
Buffalo Club of the Deaf General Member
07.2011 - Current
ASL-English Interpreting Program Advisory Committee
RIT/NTID
03.2019 - 10.2024
ASL Lecturer
University at Buffalo
Buffalo, USA
08.2014 - 05.2019
Buffalo Education & Awareness by the Deaf
12.2011 - 03.2014
First Responders’ Disability Awareness Training Board Member
10.2009 - 03.2014
Program Director
Deaf Adult Services
Buffalo, USA
11.2007 - 03.2014
Sign Language Instructor
Erie Community College
Buffalo, USA
01.2008 - 08.2012
Program Coordinator
Central Nassau Guidance & Counseling Services
09.2003 - 12.2006
President
Sigma Nu International Fraternity, Mu Zeta Chapter
09.2002 - 05.2003
Deaf Residence Counselor
Depaul Organization
09.2002 - 02.2003
Library Research Assistant
Glaxo-Wellcome-Kline Pharmaceuticals
01.1996 - 06.1996
Assistant to Senior Vice Presidents
NationsBank (Bank of America)
01.1995 - 12.1995
Education
Master of Social Work -
Adelphi University
Long Island, New York01.2005
Bachelor of Science - Social Work
Rochester Institute of Technology
Rochester, New York05-2003
Skills
- Sign language interpretation
- Cultural competence
- Operational management
- Regulatory compliance
- Financial analysis
- Client relations
- Employee training
- Quality assurance
- Defining company vision
- Customer focus
- Service delivery oversight
- Executive presence
- Cross-functional collaboration
Certification
American Sign Language Teachers Association Certified
Personal Information
Title: CEO
Awards
- Herb Montgomery Leadership Award
- Jeffrey E. Porter Leadership Award
- Sigma Nu Eminent Commander’s Award
- Sigma Nu Officer of the Year
- RIT Dean’s List
Extracurricular Interests
- ASL Coach, Show of Hands Production, 06/1998, 08/1999
- Leading Roles, Bethesda Academy Performing Arts, 09/1994, 12/1996
- Swimmer, United States Deaf Swimming, 09/1992, 08/1996
- Swim Training, United States Olympic Training Center, 06/1995, 08/1996
- Swimmer, Curl Burke Swim League, Washington, D.C., 09/1994, 08/1996
- Swimmer, Oakville Aquatic Club, Oakville, Ontario, 09/1992, 08/1994
- Swimmer, Cascade Swim League, Calgary, Alberta, 09/1985, 08/1992
Civic Experience
- ASL Education Program, Service Bridges, Inc., 07/2015, Present
- Advisory Committee Member, RIT/NTID ASL-English Interpreting Program, 03/2019, 10/2024
- Board Member, First Responders’ Disability Awareness Training, 10/2009, 03/2014
- Member, Buffalo Education & Awareness by the Deaf, 12/2011, 03/2014
- General Member, Buffalo Club of the Deaf, 07/2011, Present
- Program Coordinator, Central Nassau Guidance & Counseling Services, 09/2003, 12/2006
- Deaf Residence Counselor, Depaul Organization, 09/2002, 02/2003
- President, Sigma Nu International Fraternity, Mu Zeta Chapter, 09/2002, 05/2003
- Library Research Assistant, Glaxo-Wellcome-Kline Pharmaceuticals, 01/1996, 06/1996
- Assistant to Senior Vice Presidents, NationsBank (Bank of America), 01/1995, 12/1995
Timeline
ASL-English Interpreting Program Advisory Committee
RIT/NTID
03.2019 - 10.2024
ASL Lecturer
University at Buffalo
08.2014 - 05.2019
CEO
Service Bridges, Inc.
06.2014 - Current
Buffalo Education & Awareness by the Deaf
12.2011 - 03.2014
Buffalo Club of the Deaf General Member
07.2011 - Current
First Responders’ Disability Awareness Training Board Member
10.2009 - 03.2014
Sign Language Instructor
Erie Community College
01.2008 - 08.2012
Program Director
Deaf Adult Services
11.2007 - 03.2014
Program Coordinator
Central Nassau Guidance & Counseling Services
09.2003 - 12.2006
President
Sigma Nu International Fraternity, Mu Zeta Chapter
09.2002 - 05.2003
Deaf Residence Counselor
Depaul Organization
09.2002 - 02.2003
Library Research Assistant
Glaxo-Wellcome-Kline Pharmaceuticals
01.1996 - 06.1996
Assistant to Senior Vice Presidents
NationsBank (Bank of America)
01.1995 - 12.1995
Master of Social Work -
Adelphi University
Bachelor of Science - Social Work
Rochester Institute of Technology
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