JASON GONZALES
Concord,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proven ability to thrive in fast-paced environments while maintaining a proactive and positive attitude. Ready to bring a fresh perspective and a strong work ethic
Overview
9
9
years of professional experience
Work History
Deposit Advocate
VXI
Charlotte, NC
02.2023 - Current
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Identified potential fraud cases and file claims.
- Explained banking procedures and regulations to customers accurately.
- Maintained records of customer accounts including transactions and balances.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Advise customers on various aspects of recommended and available financial options and services
- Serves customers quickly, accurately, efficiently, and confidentially according to the Bank Of America Service Standards.
- Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
Hiring Coordinator
Field Works
Raleigh, NC
08.2021 - 02.2023
- Conduct performance evaluations for up to 20 team members, providing constructive feedback and identifying areas for development
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Coordinate and schedule interviews, assessments, and other recruitment activities
- Collaborate with department heads to understand hiring needs and align recruitment efforts with organizational goals
- Establish and monitor key recruitment metrics to evaluate the effectiveness of hiring strategies.
Customer Service Representative
Teleperformance
Charlotte
07.2020 - 08.2021
- Educated customers on special pricing opportunities and company offerings
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered 500+ inbound calls per day and directed to individuals or departments
- Documented conversations with customers to track requests, problems and solutions.
Quality Assurance Specialist
Pink Energy
Charlotte
06.2019 - 07.2020
- Achieved a 95% accuracy rate in maintaining detailed records of information verification activities, as audited quarterly, ensuring a comprehensive and reliable documentation system
- Utilized salesforce to generate regular reports on the accuracy and quality of verified information
- Decrease the number of discrepancies by 20% within the next quarter through the implementation of proactive measures, resulting in an improvement in overall data quality
- Develop and implement quality assurance processes and standards for information verification.
Grocery Manager
Food Lion Grocery Store
Charlotte
05.2015 - 06.2019
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Orchestrated performance-oriented environment by closely supporting team members
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Skills
- Organizational Development
- Financial Services
- Recruitment strategy
- Strong communication
- Product and Service Knowledge
- Sales Closing
- Performance evaluation
- Coaching and Mentoring
Timeline
Deposit Advocate
VXI
02.2023 - Current
Hiring Coordinator
Field Works
08.2021 - 02.2023
Customer Service Representative
Teleperformance
07.2020 - 08.2021
Quality Assurance Specialist
Pink Energy
06.2019 - 07.2020
Grocery Manager
Food Lion Grocery Store
05.2015 - 06.2019