Jason Green
Redondo Beach,CA
Summary
With a proven track record at AutoNation Ford Torrance, I excel in operations management and customer relationship management, enhancing service delivery and client engagement. My strategic planning and staff development skills have significantly improved customer satisfaction, positioning me as a leader in driving efficient service solutions and fostering team collaboration.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Director
AutoNation Ford Torrance
Torrance, CA
11.2019 - 01.2025
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Created policies and procedures to ensure compliance with industry standards and regulations.
- Established measures, outcomes and expectations to help personnel understand and meet service objectives. Maintained CSI over the regional benchmark for 20 consecutive months in a row.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Director
AutoNation Jaguar Land Rover South Bay
Redondo Beach, CA
07.2000 - 10.2019
Automotive Service Advisor
Manhattan Beach Ford
Manhattan Beach, CA
03.1996 - 06.2000
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Provided estimates of repair costs to customers and discussed options with them.
- Estimated costs of vehicle repair.
- Educated customers about preventative maintenance programs available at the dealership.
- Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Maintained accurate records of customer transactions in the dealership database.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Greeted customers, identified their needs and provided advice on automotive services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Automotive Technician
Manhattan Beach Ford
Manhattan Beach, CA
03.1996 - 07.1998
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Maintained certifications and completed training on systems and components.
- Attended technical training courses when available to increase knowledge base.
- Operated a variety of shop equipment safely and efficiently.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Education
Some College (No Degree) - Criminal Justice
Feather River College
Quincy, CASkills
- Industry awareness
- Staff development
- Operations management
- Strategic planning
- Service delivery
- Training and mentoring
- Customer retention
- Client engagement
- Company policy adherence
- Customer relationship management
- Team collaboration
- Public speaking
- Customer needs assessment
- Issue escalation
- Complaint handling
- Customer queries
Affiliations
- Coached local youth programs and served on several youth sports governing boards.
- Camping, water sports, recreational trips.
Certification
- Master Electrical technician Ford Motor Company
- Land rover Guild member several years
- Top dealership performer Tire sales and Alignments
- Master service manager Jaguar Land Rover
- Master service manager Ford Motor Company
- Certified warranty administrator Ford Motor Company
References
References available upon request.
Timeline
Service Director
AutoNation Ford Torrance
11.2019 - 01.2025
Service Director
AutoNation Jaguar Land Rover South Bay
07.2000 - 10.2019
Automotive Service Advisor
Manhattan Beach Ford
03.1996 - 06.2000
Certified Automotive Technician
Manhattan Beach Ford
03.1996 - 07.1998
- Master Electrical technician Ford Motor Company
- Land rover Guild member several years
- Top dealership performer Tire sales and Alignments
- Master service manager Jaguar Land Rover
- Master service manager Ford Motor Company
- Certified warranty administrator Ford Motor Company
Some College (No Degree) - Criminal Justice
Feather River College
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