Microsoft Office Suite

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Microsoft Office Suite
Work Day
EPIC
STRATA
UKG
Salesforce
Sculpting
Mentoring
Volunteering
Painting
Dispersed Camping / Backpacking
Achieved 93.57% environmental hygiene compliance through ATP testing validation, strengthening infection prevention programs.
Achieved 80.31% rolling 12-month patient satisfaction score for environmental cleanliness and patient experience.
Developed a comprehensive customer service strategy, enhancing customer satisfaction by 15% and reducing response times by 25%.
Created a comprehensive training program for Bed Bugs and other pests
Led EVS departments through 4 Joint Commission accreditation surveys with zero findings in EVS.
Improved customer satisfaction by 30% using rounding and a comprehensive training program
Created a lead mentorship program to develop the next level of talent
Certificate of Mastery of Infection Prevention (CMIP)- Association for the Healthcare Environment (AHE)