Jason Grubb
Collision Repair
Middletown
Summary
Dynamic leader with a proven track record at Maple Park Collision, adept in business management and customer relations. Excelled in driving operational efficiency, enhancing client satisfaction, and fostering team productivity. Skilled in budget administration and marketing, achieving significant business growth. Demonstrates exceptional verbal communication and relationship-building abilities, ensuring client loyalty and team cohesion.
Overview
14
14
years of professional experience
Work History
Owner
Maple Park Collision
03.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Estimator
Joe Morgan Honda
11.2012 - 03.2014
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Analyzed designs and performed accurate cost analysis.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Prepared material orders to complete projects on time and within budget.
- Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
Production Manager
Performance Collision Center
02.2011 - 11.2012
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Worked with customers to produce repair estimates
- Inform customers of work progress
Education
High School Diploma -
Berkmar High School
Lilburn, GA 05.2001 -
Skills
Business management
Customer relations
Labor relations
Budget administration
Relationship building
Client service
Small business operations
Regulatory compliance
Business marketing
Administrative oversight
Marketing
Sales management
Staff management
Verbal and written communication
Timeline
Owner
Maple Park Collision
03.2014 - Current
Estimator
Joe Morgan Honda
11.2012 - 03.2014
Production Manager
Performance Collision Center
02.2011 - 11.2012
High School Diploma -
Berkmar High School
05.2001 -
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