Jason Gumm Crowder
Burnsville,MN
Summary
Reliable Manager demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Manager
T-Mobile
Savage, Minnesota
01.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led team to enhance customer service strategies within the store.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Guided team through challenging situations by fostering open communication and support.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coordinated and planned staff's scheduling - including PTO and sick days.
Mover
Three men and a truck
Minneapolis, Minnesota
01.2017 - 01.2018
- Loaded and unloaded furniture and boxes with efficiency and safety.
- Transported furniture, appliances, and boxes between locations punctually.
- Ensured timely deliveries by following designated routes.
- Wrapped items securely to prevent damage during transport.
- Lifted heavy objects using proper techniques to minimize injury risk.
Education
Some College (No Degree) - Business
NIACC
Mason City, IASkills
- Customer service strategies
- Customer relationship management
- Team leadership
- Staff training
- Recruitment processes
- Performance evaluation
- Adaptability
- Hard worker
Timeline
Manager
T-Mobile
01.2018 - Current
Mover
Three men and a truck
01.2017 - 01.2018
Some College (No Degree) - Business
NIACC