Jessica Abelino
Austin,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Manager
Amax Auto Insurance
Dallas, TX
03.2017 - Current
- Led team in developing customer service strategies for auto insurance policies.
- Managed daily operations and ensured compliance with industry regulations.
- Oversaw performance evaluations and provided constructive feedback to team members.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Stocking Associate
WinCo Foods
McKinney, Texas
01.2016 - 03.2017
- Stocked shelves with products to ensure availability for customers.
- Organized stockroom for efficient inventory management and retrieval.
- Assisted in unloading delivery trucks and processing incoming shipments.
- Maintained cleanliness and safety standards in the stocking area.
Sales Associate
Rue 21
Allen, Texas
01.2015 - 01.2016
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Operated cash register and processed transactions efficiently and accurately.
- Maintained store cleanliness and organized merchandise on sales floor.
Pet Attendant
Cathys Critters
Princeton, Texas
08.2012 - 01.2015
- Completed day-to-day duties accurately and efficiently.
- Provided daily care for various animals, ensuring their health and comfort.
- Maintained cleanliness of animal habitats, adhering to proper sanitation protocols.
- Monitored animal behavior, reporting any changes to senior staff promptly.
- Assisted with feeding schedules, preparing appropriate diets for different species.
Education
High School Diploma -
North Dallas High School
Dallas, TX05-2012
Skills
- Customer service strategies
- Compliance management
- Performance evaluation
- Team leadership
- Training and coaching
- Customer relationship management
- Quality assurance
- Issue resolution
- Problem solving
- Time management
- Critical thinking
- Coaching and mentoring
- Customer relationship management (CRM)
- Schedule preparation
- Marketing
- Microsoft Excel
- Typing accuracy
- Customer problem resolution
Languages
Spanish
Limited
Timeline
Manager
Amax Auto Insurance
03.2017 - Current
Stocking Associate
WinCo Foods
01.2016 - 03.2017
Sales Associate
Rue 21
01.2015 - 01.2016
Pet Attendant
Cathys Critters
08.2012 - 01.2015
High School Diploma -
North Dallas High School
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