Team-oriented professional with 19 years of field service experience. Proven ability to manage projects effectively while maintaining strong relationships with internal teams, suppliers, and customers. Expertise in instrumentation and troubleshooting, ensuring high-quality outcomes. Committed to taking on additional responsibilities to achieve team objectives.
Overview
24
24
years of professional experience
Work History
Field Service Representative
ABB Instrumentation
06.2006 - Current
Performed onsite installation, modification and maintenance of systems and equipment.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Repaired and calibrated systems and equipment post-installation.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Managed administrative tasks such as maintaining customer service logs and internal service records.
Scheduled service calls according to customer location and urgency of need.
Installed and repaired flow, pressure and analytical equipment on clients' premises.
Logistics Supervisor
United States Marine Corps, USMC
07.2004 - 06.2006
Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Verified effective and timely implementation of operational goals by prioritizing tasks.
Processed orders by due dates to enable on-time delivery to customers.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Reviewed order data to verify transactions and shipping dates.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Documented shipment receiving information
Directed shipping and receiving of wide range of products daily.
Section Supervisor
Unites States Marine Corps
06.2002 - 06.2003
Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Created and implemented strategies for improving operational efficiency and accuracy.
Ground Radio Repair Technician
Unites States Marine Corps
06.2001 - 06.2002
Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
Maintained wireless communication networks and information technology systems, wireless and electronic communication systems with proactive repair and upkeep strategies.
Coordinated maintenance and responded to repair calls for assigned sites.
Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
Installed, adjusted and repaired stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
Calibrated and aligned components using scales, gauges and other measuring instruments.
Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Applied Science And Technology
Thomas Edison State University
Trenton, NJ
Skills
Hands-On Diagnostics
Instrumentation Maintenance
Equipment Testing
Troubleshooting and Repair
Equipment Installation and Repair
Preventive Maintenance
Equipment Knowledge
Technical Support
Scheduled Maintenance
Equipment Calibration
Mechanical Troubleshooting
Electronic Engineering Technology
References
References available upon request.
Timeline
Field Service Representative
ABB Instrumentation
06.2006 - Current
Logistics Supervisor
United States Marine Corps, USMC
07.2004 - 06.2006
Section Supervisor
Unites States Marine Corps
06.2002 - 06.2003
Ground Radio Repair Technician
Unites States Marine Corps
06.2001 - 06.2002
Bachelor of Science - Applied Science And Technology
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