Cultivated strong customer relationships and resolved conflicts to enhance client satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service Representative
ShopRite
10.2024 - 03.2025
Processed customer transactions using cash register and payment systems.
Assisted customers with product inquiries and store navigation.
Maintained cleanliness and organization of checkout area and surroundings.
Collaborated with team members to ensure smooth store operations.
Managed cash drawer, ensuring accurate cash handling throughout shifts.
Collections Manager
Allegiant Capital Recovery
08.2022 - 05.2023
Managed collections process for delinquent accounts effectively.
Developed relationships with clients to facilitate payment agreements.
Trained team members on best practices in debt recovery.
Implemented strategies to improve collection efficiency and workflow.
Monitored compliance with company policies during collections activities.
Collaborated with legal team on escalated collection cases.
Loan Advisor
Bridgecrest
02.2020 - 05.2022
Assisted clients in understanding loan options and terms.
Evaluated loan applications for creditworthiness and compliance.
Collaborated with underwriting teams to expedite loan approvals.
Education
High School - undefined
Orchard Park High School
Orchard Park, NY
Skills
Assisted in managing point of sale systems to streamline transactions Supported inventory management processes to maintain stock levels Aided in customer account management to enhance user experience Collaborated with team members to resolve issues effectively Communicated clearly with customers to address inquiries Maintained attention to detail in all tasks Managed time efficiently to meet deadlines while working remotely