Summary
Overview
Work History
Education
Skills
Timeline
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Jason Heywood

Saratoga Springs

Summary

Experienced Shift Leader with a proven track record of leadership and operational excellence across two dynamic restaurant environments. Skilled in team management, training, and delivering exceptional customer service while maintaining high standards of efficiency and cleanliness. Adept at handling high-pressure situations and ensuring smooth daily operations. Currently pursuing an EMT license, with a strong commitment to expanding my skill set and applying my leadership abilities in the healthcare field.

Overview

2
2
years of professional experience

Work History

Shift Leader

Jeresy Mikes
05.2024 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Successfully managed and provided exceptional service to over 300 customers per shift, consistently maintaining high standards of efficiency and customer satisfaction
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader

Melty
05.2023 - 11.2023
  • Supervised and trained up to 5 employees per shift, ensuring optimal performance, adherence to company policies, and fostering a positive and productive team environment
  • Efficiently served up to 100 customers every 2 hours, consistently delivering exceptional customer service while managing high-volume transactions in a fast-paced environment
  • Successfully closed and cleaned the entire restaurant within 30 minutes, ensuring all tasks were completed to company standards while maintaining efficiency and attention to detail.

Education

EMT License Recommendation - Emergency Medical Technician

Mountain Land Technical College
Lehi, UT
12-2024

High School Diploma -

Westlake Highschool
Saratoga Springs, UT
05-2024

Skills

  • Complaint resolution
  • Professional appearance
  • Problem-solving
  • Team leadership
  • Positive attitude
  • Team motivation

Timeline

Shift Leader

Jeresy Mikes
05.2024 - Current

Shift Leader

Melty
05.2023 - 11.2023

EMT License Recommendation - Emergency Medical Technician

Mountain Land Technical College

High School Diploma -

Westlake Highschool

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Jason Heywood