Jason Hollenbeck
Forney,TX
Summary
At Dallas Mechanical Group, I spearheaded a team to enhance customer satisfaction and employee retention, achieving on-time project completions through effective management. My leadership in problem-solving and mechanical diagnostics fostered a culture of continuous improvement, significantly contributing to the organization's success.
Overview
14
14
years of professional experience
Work History
Service Operations Manager
Dallas Mechanical Group
04.2010 - 06.2024
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
- Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
Education
CORe - Business Management/Accounting
Harvard Business School
High School Diploma -
North Garland High School
Garland, TX06.1991
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Workplace Safety
- Team Leadership
- Employee Training and Development
- Relationship Building
- Mechanical Diagnostics
Timeline
Service Operations Manager
Dallas Mechanical Group
04.2010 - 06.2024
CORe - Business Management/Accounting
Harvard Business School
High School Diploma -
North Garland High School