Jason Hopper
Lewisville,TX
Summary
Results-driven Fixed Operations Director with a proven track record in enhancing operations, reducing expenses, and maintaining high levels of customer satisfaction. Possesses excellent verbal and written communication skills, approaches tasks with a strategic mindset and organized approach. Equipped with over 28 years of experience in driving success and delivering exceptional results.
Overview
25
25
years of professional experience
Work History
Fixed Operations Director
Principle Volkswagen
07.2023 - Current
- Cultivated strong internal, customer, and manufacturer relationships.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Negotiated vendors contracts.
- Monitored financial performance through daily reports.
- Drove optimization of client experience, surpassing corporate objectives and delivering additional gross income.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored financial statement to look for areas of improvement and discrepancies.
- Remained in top 10% in CSI of Volkswagen dealerships nationwide. Was selected by Volkswagen to do a presentation on CSI.
Business Development Manager
Quik
01.2023 - 07.2023
Fixed Operations Director
Gunn Nissan of Denton
07.2018 - 10.2022
- Promoted after 6 months from Service Director to Fixed Operations Director
- Maintained a minimum KPI tier 1 score with 75-80% email capture rate
- Consistently ranked in top 3 dealerships in the area for KPIs
- Prioritize employee satisfaction and morale
- Increased service drive and parts sales by 30% within the first 3 months
- Selected as 1 out of 8 members across the country to the Nissan/Infiniti Service Director Advisory Board 2021 to 2022.
- Worked with the Nissan/Infiniti manufacturer team to give feedback and create solutions for the manufacturer to better serve the dealers
Owner - Parts & Service Consultant
DealerService Pro
05.2017 - 07.2018
Fixed Operations Director
Lewisville Volkswagen
05.2000 - 06.2017
- Service Director
- Shop Foreman
- Master Technician
Education
Skills
- Customer Service
- Training all areas of parts and service
- Warranty claims and processing
- Leadership
- Team Oriented
- Profitability & Efficiency
- Accounts Receivable / Accounts Payable
- CSI/KPI monitoring & CSI/KPI issue resolving
- Consultative assessments
References
Available Upon Request
Timeline
Fixed Operations Director
Principle Volkswagen
07.2023 - Current
Business Development Manager
Quik
01.2023 - 07.2023
Fixed Operations Director
Gunn Nissan of Denton
07.2018 - 10.2022
Owner - Parts & Service Consultant
DealerService Pro
05.2017 - 07.2018
Fixed Operations Director
Lewisville Volkswagen
05.2000 - 06.2017
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