Robert Spafford
Lancaster,OH
Summary
Accomplished Fixed Operations Director with a proven track record at Specialty RV, enhancing operational efficiency and customer satisfaction. Expert in leveraging technical knowledge and teamwork to drive process improvements and revenue growth. Achieved significant enhancements in workflow and inventory management, demonstrating exceptional leadership and customer service management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Fixed Operations Director
Specialty RV
Lancaster, OH
11.2014 - 07.2024
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
- Supervised mechanics, service advisors and sales personnel.
Warehouse Lead
Cardinal Health
Groveport, OH
01.2014 - 07.2016
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Parts Specialist
Post RV
Columbus, OH
09.2002 - 11.2014
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Education
Brookhaven High School
Columbus, OHSkills
- Setting goals
- Customer Relations
- Operational Efficiency
- Maintaining Compliance
- Technical knowledge
- Staff Development
- Quality assurance standards
- Administering claims
- Scheduling and Coordination
- Facility Maintenance
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Customer Service Management
- Effective leader
- Operations Management
Timeline
Fixed Operations Director
Specialty RV
11.2014 - 07.2024
Warehouse Lead
Cardinal Health
01.2014 - 07.2016
Parts Specialist
Post RV
09.2002 - 11.2014
Brookhaven High School