Jason Johnson
Canaan,ME
Summary
Highly skilled and motivated Harley-Davidson master technician with 20 years of experience and the ability to work under minimal or no supervision. Specialist in services, diagnostics and accessory installation. Current on all PHD's and HDU recognitions. Proven ability to effectively communicate with customers, peers, and management. High aptitude towards Harley-Davidson and other motorcycle technologies. Certified in Honda, CF Moto, Ski doo, and Can Am.
Overview
13
13
years of professional experience
Work History
Master Technician
North Country Harley-Davidson
06.2019 - Current
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
Master Technician
Vandervest Harley-Davidson
11.2016 - 02.2019
- Conduct all regular motorcycle services including fuel injection cleaning and all stage upgrades for engines
- Assisted with logistics of shipping and receiving of new vehicles
- Work collaboratively with other technicians on troubleshooting issues
- Develop client relations to guarantee repeat business
- Maintain knowledge of the motorcycle industry and products to better serve clients.
Master Technician
Ocean State Harley-Davidson
01.2016 - 11.2016
- Conduct all regular motorcycle services including fuel injection cleaning and all stage upgrades for engines
- Assisted with logistics of shipping and receiving of new vehicles
- Work collaboratively with other technicians on troubleshooting issues
- Develop client relations to guarantee repeat business
- Maintain knowledge of the motorcycle industry and products to better serve clients.
Master Technician / Lead Tech / Shop Foreman
Precision Harley-Davidson
01.2014 - 01.2016
- Conduct all regular motorcycle services including fuel injection cleaning and all stage upgrades for engines
- Responsible for mentoring and training other employees
- Responsible for the upkeep of shop tools and diagnostic equipment
- Work collaboratively with other technicians on troubleshooting issues
- Develop client relations to guarantee repeat business.
Master Technician / Lead Tech
Minuteman Harley-Davidson
01.2011 - 01.2014
- Responsible for quality assurance and checking other technicians work
- Timely oil changes and installation of accessories
- Conduct all regular motorcycle services including fuel injection cleaning and all stage upgrades for engines
- Expert in motorcycle cosmetic repair.
Education
Motorcycle Technician Specialist for Harley-Davidson -
Motorcycle Mechanics Institute
Phoenix, AZSkills
- PHD Harley-Davidson Certified Master of Service Technology
- Chassis service
- Air cooled powertrain
- V-Rod service
- Touring electronics
- Strong Communication Skills
- Proficient at looking up and ordering parts
- Continuous Improvement Mindset
- Cross-Functional Collaboration
- Complex Repair Management
- Team Leadership Experience
- Customer Service
- Vehicle Inspection
- Parts Replacement
- Job Scheduling
- Ticket Writing
- Preventive Maintenance
- Calibration Understanding
- Chemical Disposal
- Estimating Work
- Valid Driver's License
- Strong Work Ethic
- Supply Ordering
- Managing Parts
Timeline
Master Technician
North Country Harley-Davidson
06.2019 - Current
Master Technician
Vandervest Harley-Davidson
11.2016 - 02.2019
Master Technician
Ocean State Harley-Davidson
01.2016 - 11.2016
Master Technician / Lead Tech / Shop Foreman
Precision Harley-Davidson
01.2014 - 01.2016
Master Technician / Lead Tech
Minuteman Harley-Davidson
01.2011 - 01.2014
Motorcycle Technician Specialist for Harley-Davidson -
Motorcycle Mechanics Institute
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