Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Jason Josué Bernal Álvarez

Heredia

Summary

I am a kind and easy-going person, highschool graduated with experience in customer service and technical support. Able to learn new things fast. Good interpersonal, language and soft skills. Confident and passionate in what i do.

Overview

5
5
years of professional experience

Work History

Technical Support

Bosch Service Solutions
03.2021 - Current
  • Placed as a technical support agent for security products.
  • Serviced as a technical support agent for communication & audio components.
  • Developed and delivered customer service training.
  • Served as a Subject Matter Expert (SME) backup, providing on-demand support to agents by clarifying processes, working cases, and ensuring quality adherence.
  • Assisted the Quality Assurance team by assigning scores, giving feedback on agent performance, and helping implement improvement strategies for daily calls.
  • Acted as floor support, offering real-time guidance, providing technical information, and ensuring team adherence to KPIs standards.


Customer Service and Sales Representative

Gollo
10.2020 - 12.2020
  • Placed in a position where it specialized in customer service.
  • In charge of checking prices and promotions of different items.
  • Helped as a translator for foreign customers.
  • Was placed in host position for incoming customers.

Education

Bachelor Degree -

Colegio Técnico Profesional de Nicoya
Nicoya, Guanacaste Province
12.2020

Skills

  • English
  • Communications
  • Customer Service
  • Technical Support

LANGUAGES

Inglés
Advanced

Timeline

Technical Support

Bosch Service Solutions
03.2021 - Current

Customer Service and Sales Representative

Gollo
10.2020 - 12.2020

Bachelor Degree -

Colegio Técnico Profesional de Nicoya

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Jason Josué Bernal Álvarez