Seasoned Outside Sales Representative experienced in building materials sales and business development. Cultivated long-term customer relationships through effective communication and comprehensive product knowledge across a wide range of materials. Demonstrated ability to quickly learn and adapt to new products to meet customer needs.
Work History
Store Manager
8 Years
McCoy's Building Supply | 07.2018 - Current
Led daily operations to optimize store performance and enhance customer satisfaction.
Trained and mentored staff, enhancing product knowledge and sales techniques to boost customer engagement.
Developed promotional initiatives that increased foot traffic and drove sales growth during key sales periods.
Led sales team targeting local contractor business, expanding market reach and fostering client relationships.
Managed over 200 commercial and residential builder accounts alongside my sales team.
Implemented inventory management strategies to reduce stock discrepancies and streamline replenishment processes.
Pulled and organized deliveries to ensure timely dispatch with the delivery coordinator.
Assistant Store Manager
11 Months
McCoy's Building Supply | 08.2017 - 07.2018
Supervised daily store operations, ensuring adherence to company policies and procedures.
Trained and mentored staff, enhancing team performance and customer service skills.
Implemented inventory management strategies that optimized stock levels and minimized shrinkage.
Analyzed sales data to identify trends that informed merchandising and promotional decisions.
Partnered with outside sales team to identify leads and conduct joint sales efforts, contributing to business growth.
Conducted regular audits of store displays, maintaining visual standards that drive customer engagement.
Resolved customer inquiries and complaints effectively, fostering a positive shopping experience and loyalty.
Window Technician
7 Years 2 Months
McCoy' Building Supply | 06.2010 - 08.2017
Installed and replaced windows with precision to ensure energy efficiency and structural integrity.
Conducted thorough assessments of window installations to identify potential issues and recommend solutions.
Collaborated with team members to streamline workflows, enhancing overall productivity in window installation processes.
Trained new technicians on best practices for window installation and safety protocols, fostering skill development.
Addressed and managed warranty claims from contractors on window products.
Assistant Store Manager
3 Years 11 Months
McCoy's Building Supply | 08.2006 - 07.2010
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Developed training materials for new hires, streamlining onboarding processes and enhancing employee retention.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Inside Sales Coordinator
4 Months
McCoy's Building Supply | 04.2006 - 08.2006
Processed customer orders, addressing inquiries about products, pricing, and availability to ensure customer satisfaction.
Scheduled deliveries based on customer orders received via phone or from outside sales representatives.
Special ordered building products such as windows and doors from multiple vendors to meet customer specifications.
I dealt with all types of builder/remodelers from new construction to roofing.
Coordinated with the yard crew to pull products for customers for will calls.
Education
High School Diploma
Diboll ISD | Diboll, TX
Skills
Inventory management
Customer service
Customer relations
Customer focus
Problem-solving
Multitasking
Communication proficiency
Relationship building
Motivated team player
Company loyalty
Hates to Fail but is willing to learn when it happens.
Accomplishments
Exceeded the company average sales for top 25 unassigned builders by 60% or more for the last year and a half.
Exceeded the company average sales for top 50 repair/remodelers by 80-125% for the last year and a half.
Took a store that was on average a 10-11 mill operation to a 14-16mill operation.
When I took over Rosenberg the two outside salesman we had were doing about 450k per month combined with in a year I had them doing 350k each per month. After 2 years they were averaging 400-500k per month.
Managed a portfolio of 200+ accounts providing for $400k-600k in sales per month.