Jason Kilmer
Syracuse,UT
Summary
It is with great interest that I submit my application for Service Manager. I am a graduate of the Professional Golfers Career College in California with a degree in Business Management and have worked in the golf/merchandise sales and auto dealership industry since my graduation in the year 2000. I was raised to understand the importance of an excellent work ethic as well as the necessity to provide outstanding service to customers by being an efficient professional with 19 years of automotive work experience and the completion of the NCM Service Manager School with a proven knowledge of team building, branding and new business development. Aiming to leverage my abilities to successfully fill the position. Attached is my resume, which provides additional information about my experiences and education. Thank you for your time and consideration. Sincerely, Jason Kilmer Attachment: resume OBJECTIVE: To obtain a challenging position in Fixed Ops where my education, skills, and ethics will contribute to the visions and values of your business.
Overview
34
34
years of professional experience
Work History
Shop Manager
Reading Truck Equipment
North Salt Lake, UT
11.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and resource allocation.
- Coordinated staff scheduling, optimizing team performance and customer service.
- Implemented inventory management systems to enhance stock accuracy and reduce waste.
- Trained new employees on company policies, safety protocols, and equipment handling.
- Developed process improvements that increased operational efficiency and reduced turnaround time.
Service Manager
Blue Compass RV
Ogden, UT
05.2024 - 10.2025
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Delegated tasks to employees to effectively complete projects.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
- Utilized problem solving skills to address challenges that arose during daily operations.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Managed a team of 10+ employees to provide high-quality service delivery.
- Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization.
- Implemented corrective plans to improve customer service experience.
Hyundai Service Manager
Ken Garff Cheyenne
Cheyenne, Wy
07.2022 - 04.2024
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Delegated tasks to employees to effectively complete projects.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Supervised daily office operations and addressed any workplace inconsistencies or issues.
- Uphold established policies and procedures for maximum workplace efficiency.
- Implemented corrective plans to improve customer service experience.
- Facilitated month-end closing processes, invoicing and journal entries.
- Led and directed team members on effective methods, operations and procedures.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Executed productivity benchmarks across departments to maximize company revenue.
Quicklane Service Manager
Ken Garff Cheyenne
Cheyenne, Wy
01.2021 - 06.2022
- Uphold established policies and procedures for maximum workplace efficiency.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Implemented corrective plans to improve customer service experience.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
Ford Assistant Service Manager
Ken Garff Cheyenne
Cheyenne, Wy
01.2016 - 01.2021
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Identified operational process inefficiencies to recommend necessary improvements.
- Led and directed team members on effective methods, operations and procedures.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
Body Shop Estimator
Ken Garff Cheyenne
Cheyenne, Wy
04.2019 - 03.2020
- Reviewed damage reports, prepared or reviewed repair cost estimates, and planned work to be performed.
- Inspected repaired vehicles for proper functioning, completion of work, dimensional accuracy and overall appearance of paint job and test-drove vehicles to check proper alignment and handling.
Toyota Parts Manager
Ken Garff Cheyenne
Cheyenne, Wy
01.2012 - 01.2016
- Requisitioned supplies or materials to complete repairs to service vehicles and maintained a tight inventory.
- Supervised inventory and related workers.
Hyundai/Mazda Service and Parts Manager
Ken Garff Cheyenne
Cheyenne, Wy
01.2011 - 01.2012
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Assisted with new hire orientation and employee training.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Participated in ongoing training to enhance own job skills and knowledge.
Sales Associate
Ken Garff Cheyenne
Cheyenne, Wy
11.2008 - 01.2011
- Drove sales through customer relationship building and suggestive selling techniques.
- Entered customer transaction information into company databases.
- Stayed current on customer trends and requirements.
- Followed up with customers after sales to gain feedback.
- Used product knowledge for handling objections.
- Cross-trained with other store departments and areas, supporting overall retail operations.
Service Manager
Discount Tire Centers
Los Angeles, California
05.2005 - 08.2008
- Reason for leaving - Returned to Cheyenne
Meter Reader
Southern California Gas Co
Simi Valley, California
10.2004 - 04.2005
- Reason for leaving - Accepted offer for employment at Discount Tire Centers
Sales Consultant
Integrity Chrysler Jeep and Dodge
Las Vegas, NV
01.2004 - 09.2004
- Reason for leaving - Moved to California
Special Projects/Teller
American National Bank
Cheyenne, Wyoming
11.2003 - 12.2003
- Till my move to Las Vegas
2nd Assistant Golf Professional
Cheyenne Country Club
Cheyenne, WY
04.2002 - 11.2003
- Reason for leaving Seasonal work
Bartender
Albany Restaurant and Liquor mart
Cheyenne
11.2002 - 07.2003
- Reason for leaving moved to Las Vegas
Assistant Golf Professional
Temecula Creek Inn
Temecula, California
08.2000 - 11.2001
- Reason for leaving - Returned to Cheyenne
Food Service Manager
Subway
Cheyenne, WY
02.1992 - 08.1998
- Reason for leaving - Family owned business, attended college
Education
Business management associates degree - undefined
Professional Golfers Career College
Temecula, California08.2000
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Central High School
Cheyenne, Wyoming05.1998
Skills
Business Development
Staff Supervision
Budget Controls
Verbal and Written Communication
New Employee Hiring
Critical Thinking
Continuous Improvements
Process Implementation
Customer Service
Time Management
Tool and Equipment Maintenance
Job Prioritizing
Employee Relations
Team Leadership
Staff Motivation
Service and Parts Teams Management
Timeline
Shop Manager
Reading Truck Equipment
11.2025 - Current
Service Manager
Blue Compass RV
05.2024 - 10.2025
Hyundai Service Manager
Ken Garff Cheyenne
07.2022 - 04.2024
Quicklane Service Manager
Ken Garff Cheyenne
01.2021 - 06.2022
Body Shop Estimator
Ken Garff Cheyenne
04.2019 - 03.2020
Ford Assistant Service Manager
Ken Garff Cheyenne
01.2016 - 01.2021
Toyota Parts Manager
Ken Garff Cheyenne
01.2012 - 01.2016
Hyundai/Mazda Service and Parts Manager
Ken Garff Cheyenne
01.2011 - 01.2012
Sales Associate
Ken Garff Cheyenne
11.2008 - 01.2011
Service Manager
Discount Tire Centers
05.2005 - 08.2008
Meter Reader
Southern California Gas Co
10.2004 - 04.2005
Sales Consultant
Integrity Chrysler Jeep and Dodge
01.2004 - 09.2004
Special Projects/Teller
American National Bank
11.2003 - 12.2003
Bartender
Albany Restaurant and Liquor mart
11.2002 - 07.2003
2nd Assistant Golf Professional
Cheyenne Country Club
04.2002 - 11.2003
Assistant Golf Professional
Temecula Creek Inn
08.2000 - 11.2001
Food Service Manager
Subway
02.1992 - 08.1998
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Central High School
Business management associates degree - undefined
Professional Golfers Career College