Jason Kirton
East Palo Alto,CA
Summary
Results-driven professional with extensive experience in sales and customer service. Recognized for building rapport, implementing effective upselling strategies, and maintaining high satisfaction ratings, contributing to overall store performance.
Friendly Sales Advisor knowledgeable about Auto service/Auto parts products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over Five Years years in Auto service/Auto parts.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Pep Boys
Sunnyvale, CA
11.2023 - 03.2026
- Assisted customers with product selection and provided expert advice on automotive services.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Maintained knowledge of promotions and special offers to enhance customer engagement.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
- Responded to in-person and telephone requests for information about company offerings.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
Auto Parts Delivery Driver/ Auto Parts Sale
Advanced Auto Parts/ Carquest
Belmont, CA
03.2021 - 11.2023
- Delivered auto parts efficiently to customers, ensuring timely and accurate service.
- Operated delivery vehicles while adhering to all safety regulations and best practices.
- Maintained vehicle cleanliness and performed routine inspections for optimal performance.
- Assisted in inventory management by accurately tracking delivered parts and stock levels.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new delivery drivers on best practices, fostering a culture of safety and reliability.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Provided training support for new hires joining the Auto Parts Delivery Driver team.
- Organized warehouse space for streamlined access to auto parts inventory.
- Assisted with store operations when necessary, providing exceptional customer service and product knowledge to clients.
- Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
- Conducted thorough inspections of vehicle before each shift, ensuring safety and reliability during deliveries.
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
- Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
- Maintained a clean and organized vehicle, promoting a professional image for the company.
- Adhered to all state driving laws while operating company vehicles, maintaining a clean driving record throughout employment tenure.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Provided expert guidance on auto parts selection and compatibility for customers.
- Assisted in inventory management, ensuring stock accuracy and timely replenishment.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Issued parts to technicians to complete customers' repairs.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Auto Parts Delivery Driver
Orielly Auto Parts
Mountain View, CA
04.2020 - 03.2021
- Delivered auto parts efficiently to customers, ensuring timely service and satisfaction.
- Managed inventory and maintained accurate records of deliveries and returns.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Assisted in training new drivers on delivery protocols and best practices.
- Conducted routine vehicle inspections to ensure safety and reliability for deliveries.
- Implemented process improvements that reduced delivery times and increased customer satisfaction.
- Fostered positive relationships with local businesses by consistently providing reliable service.
- Conducted thorough inspections of vehicle before each shift, ensuring safety and reliability during deliveries.
- Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
- Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
- Adhered to all state driving laws while operating company vehicles, maintaining a clean driving record throughout employment tenure.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fostered positive working relationships with regular customers.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Organized warehouse space for streamlined access to auto parts inventory.
Education
High School Diploma -
Automotive Highschool
Brooklyn, NY01.2002
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales strategies
- Upselling strategies
- FLUENT IN SPANISH
- Product demonstrations
- Performance tracking
Languages
Spanish
Native or Bilingual
Timeline
Sales Advisor
Pep Boys
11.2023 - 03.2026
Auto Parts Delivery Driver/ Auto Parts Sale
Advanced Auto Parts/ Carquest
03.2021 - 11.2023
Auto Parts Delivery Driver
Orielly Auto Parts
04.2020 - 03.2021
High School Diploma -
Automotive Highschool