Jason Knight
Castle Rock,CO
Summary
Accomplished GM at Western Golf Hospitality LLC, adept in operations management and organizational development. Enhanced team productivity and customer satisfaction through innovative service strategies and effective staff training, while also achieving significant cost reductions and operational efficiencies.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Western Golf Hospitality LLC
04.2016 - Current
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Training Bartender
SoCo Nightclubs
05.2013 - 01.2021
- Maximized efficiency during peak hours by anticipating customer needs and working closely with servers to coordinate orders promptly.
- Collaborated with fellow bartenders to ensure smooth shift transitions, resulting in seamless service throughout the night.
- Maintained a safe and enjoyable atmosphere by monitoring customer behavior and intervening when necessary.
- Mentored junior staff members sharing practical tips for enhancing customer service and mastering bartending techniques.
- Contributed to team success by cross-training in multiple roles, filling in as needed during busy times or staff shortages.
- Streamlined bar operations by efficiently organizing inventory and maintaining a clean workspace.
- Effectively managed cash transactions, reducing discrepancies through careful handling and accurate recordkeeping.
Lead Bartender
Brio Tuscan Grille
09.2010 - 09.2016
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager Trainer
Gunther Toddy's
06.2004 - 09.2010
- Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Championed the use of innovative teaching techniques, keeping abreast of industry trends to ensure cutting-edge instruction methodologies were employed.
- Improved employee retention rates with effective onboarding processes and ongoing support initiatives.
- Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
Education
Certified Food Protection Manager
01-2024
General Studies
Arapahoe Community College
09.2004 - 03.2008
Skills
- Operations Management
- Organizational Development
- Staff Training and Development
- Labor Cost Controls
- Purchasing
- Schedule Management
Timeline
General Manager
Western Golf Hospitality LLC
04.2016 - Current
Training Bartender
SoCo Nightclubs
05.2013 - 01.2021
Lead Bartender
Brio Tuscan Grille
09.2010 - 09.2016
General Studies
Arapahoe Community College
09.2004 - 03.2008
Manager Trainer
Gunther Toddy's
06.2004 - 09.2010
Certified Food Protection Manager
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