Jason Koert
Spring Lake,MI
Summary
With a diverse background in employment fields, adapting to environments, and learning new industries has helped me step up in leadership roles in and out of my work life. Working with a very eclectic customer base has given me perspective on different lifestyles, cultures, socioeconomic circles, and personalities. The many years of leadership have given me the opportunity to sharpen my skills and have led me to amazing, lifelong relationships. I value building others up, creating solutions, and expanding knowledge. Advancing others while on the same journey for success is one of my favorite outcomes in life.
Overview
1
1
Language
17
17
years of professional experience
Work History
Regional Field Representative
Auto Club Group AAA
Dearborn/ Remote, MICHIGAN
10.2024 - Current
- Maintained accurate records of all customer interactions.
- Managed budgets and allocated resources effectively to maximize efficiency of operations.
- Developed relationships with key stakeholders such as customers, vendors, suppliers.
- Created presentations and reports on findings from research conducted in the field.
- Provided support to clients regarding any issues or problems they experienced during the field process.
- Maintained communication between internal departments by providing regular updates.
- Analyzed customer feedback, market trends, and competitive intelligence to identify opportunities for improvement.
- Conducted surveys and interviews with field participants to gather data.
- Assisted in training new employees on job responsibilities related to the field process.
- Resolved customer complaints quickly and efficiently.
- Prepared detailed reports summarizing activities performed during each assignment period.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards.
- Collaborated closely with other Field Representatives throughout various regions of the country.
- Drove company vehicle many miles each week to meet with customers.
- Created and maintained records of performance reports.
- Tracked budget goals and implemented strategies to assist locations failing to meet or execute targets.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
Owner
Squish Investments
Spring Lake, MI
01.2023 - Current
- Analyzed survey reports, maps, drawings and aerial photographs on land development projects.
- Assisted in the preparation of construction plans, plats, maps, and exhibits for various land development projects.
- Researched local ordinances to determine zoning requirements for land development projects.
- Obtained building permits and required public approval to begin land development.
- Attended meetings with developers, investors and other interested parties regarding potential opportunities related to land development projects.
- Collaborated with engineers, architects, developers, and other professionals involved in land development projects.
- Maintained records of all activities related to curriculum development including budget expenditures.
Owner/Operator
Wright's Sr Carpet Cleaning
Spring Lake, MI
07.2012 - 01.2023
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Set pricing structures according to market analytics and emerging trends.
Sales Associate
Betten Auto Center
Muskegon, MI
05.2009 - 07.2012
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Explained the differences between various makes and models to help customers decide which one is best for them.
- Maintained relationships with existing clients through follow-up calls and emails.
- Attended training sessions to stay up-to-date on latest automotive technologies, features and trends in the industry.
- Handled incoming phone inquiries about new car availability, pricing, financing options.
- Scheduled appointments with prospective buyers for vehicle demonstrations or test drives.
- Adhered to company policies when it comes to customer service standards, sales process guidelines and other related matters.
- Followed-up with previous customers after purchase to ensure satisfaction with their purchase experience.
Education
High School Diploma -
Spring Lake High School
Spring Lake, MI06-1997
Business Administration and Management
Muskegon Community College
Muskegon, MISkills
- Sales Leadership
- Hiring and staffing
- Bidding processes
- Sales management
- Team Oversight
- Client Service
- Verbal and written communication
- Key partnership cultivation
- Relationship Building
- Profit and loss analysis
- Operations Management
- Business marketing
- Customer Relations
Affiliations
Ice Climbing, fishing (spear, fly, deep sea and bass), hunting, sky diving, weight lifting, hiking, camping, backpacking, kayaking, white water rafting and just about any outdoor adventure.
Languages
Spanish
Limited
Timeline
Regional Field Representative
Auto Club Group AAA
10.2024 - Current
Owner
Squish Investments
01.2023 - Current
Owner/Operator
Wright's Sr Carpet Cleaning
07.2012 - 01.2023
Sales Associate
Betten Auto Center
05.2009 - 07.2012
Business Administration and Management
Muskegon Community College
High School Diploma -
Spring Lake High School