Jason Koontz
Henderson,NV
Summary
Highly adaptable and results-driven Retail and Program Leader with 6+ years of experience managing high-volume, regulated environments. Expert in operational oversight, cash handling, and compliance, having successfully led teams in both high-stakes retail and municipal program settings. Proven ability to mentor staff, drive sales productivity, and serve as a trusted key holder responsible for security and accurate financial reconciliation. Seeking to leverage diverse leadership experience to drive operational excellence and team accountability.
Overview
9
9
years of professional experience
Work History
Shift Lead, Lead 3
Nevada Made Marijuana
04.2025 - Current
- Achieved rapid internal promotion from Budtender to Shift Lead within 14 months due to consistent operational excellence and high performance.
- Led daily operations and directly supervised teams of up to 10 associates during high-volume shifts to consistently meet or exceed aggressive sales goals.
- Functioned as Key Holder, executing secure store opening/closing procedures and managing accurate financial reconciliation and end-of-day reporting.
- Accelerated staff readiness by conducting comprehensive onboarding and training focused on product knowledge, service standards, and strict state regulatory compliance.
- Served as the primary escalation point for all complex customer conflicts, quickly resolving issues to maintain customer satisfaction and protect brand loyalty.
- Actively contributed to achieving monthly sales quotas by modeling advanced selling techniques and mentoring staff on best practices.
Budtender
Nevada Made Marijuana
02.2024 - 01.2025
- Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
- Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.
- Processing customers' payments using the dispensary's Point of Sale (POS) system.
- Educating customers on the safe use of their selected cannabis products.
- Correctly weighing, packaging, and labeling cannabis products as required.
- Checking customers' identification documents to verify that they are of legal age.
- Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
- Ensuring compliance with State and local laws as well as company policies at all times.
- Possesses a wealth of cannabis knowledge on cultivation, production methods, consumption methods, and products.
Lead Recreation Assistant, Sr Recreation Assistant
City of Henderson
05.2020 - 02.2024
- Advanced from Recreation Assistant to Program Lead, overseeing day-to-day operations and management for diverse community recreational programs.
- Coordinated, scheduled, and formally trained part-time staff and volunteers, monitoring performance to ensure high standards of program delivery and service across all facilities.
- Responsible for implementing and managing all on-site cash handling and registration procedures, including fee collection, eligibility certification, and administrative record maintenance.
- Developed and executed recreational activities and special events for participants, including the special-needs, special-interest, and senior populations.
- Proactively ensured workplace safety and regulatory compliance by recognizing, avoiding, and resolving unsafe acts, conditions, and security issues.
- Provided direct community support, including delivering meals to homebound senior clients as part of the Meals on Wheels program.
Recreation Assistant
City of Henderson
04.2019 - 05.2020
- Assists the Recreation Division program staff with various tasks to help meet the program services goals.
- Answers public questions and telephone inquiries at assigned center or facility.
- Performs basic clerical and administrative duties.
- Assists in the enforcement of rules, regulations, and safety precautions of municipal facilities; recognizes, avoids, and reports unsafe acts, conditions, accidents and injuries.
- Assists in maintaining assigned facility by cleaning and sanitizing areas, including food service areas according to Health Department regulations and standards.
- Assists in setting up and maintaining recreation facilities for events and scheduled programs.
- Organizes sports activities and maintains discipline at indoor and outdoor recreation facilities.
- Assists with and conducts various youth and senior programs and activities.
- Maintains routine attendance and participant progress records as necessary.
- Assists with monitoring instructor contracts, fees, monthly reports, and related activities.
Batting Cages Team Member
ZCages
08.2018 - 02.2019
Youth Sports Referee
Henderson Flag Football League
08.2016 - 08.2017
Education
High School -
Foothill High School
Henderson, NV01.2019
Skills
- Staff Supervision
- Coaching and Mentoring
- Conflict Resolution
- Work Delegation
- Regulatory Compliance
- Operations Management
- Quality Control
- Customer Service Focus
- Sales Proficiency
- Workplace Safety
- Crew Coordination
- Industry Expertise
Timeline
Shift Lead, Lead 3
Nevada Made Marijuana
04.2025 - Current
Budtender
Nevada Made Marijuana
02.2024 - 01.2025
Lead Recreation Assistant, Sr Recreation Assistant
City of Henderson
05.2020 - 02.2024
Recreation Assistant
City of Henderson
04.2019 - 05.2020
Batting Cages Team Member
ZCages
08.2018 - 02.2019
Youth Sports Referee
Henderson Flag Football League
08.2016 - 08.2017
High School -
Foothill High School