Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Jason Krayanek-Guerrero

General Manager
Alpharetta,GA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.


Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

General Manager

RaceTrac Petroleum Inc.
Alpharetta, GA
02.2019 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Field Training Specialist

RaceTrac Petroleum Inc.
Alpharetta, GA
03.2017 - 02.2019
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Documented participation and evaluated learning for each participant.
  • Delivered new employee onboarding and training.
  • Managed new employee orientation training process each week.
  • Created in-depth training manual for all employees.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.

Customer Service Associate

Racetrac
Alpharetta, GA
04.2016 - 01.2017
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Night Shift Supervisor

24hr Fitness
05.2009 - 02.2016
  • Observed each team member to carry out duties and provided constructive criticism.
  • Organized evening meetings to set operations for following day and next shift crew.
  • Maintained stock of products and ordered new products when stock was running low.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Troubleshot equipment to reduce service calls and downtime.

Education

Associate of Science - Business

Grossmont College
San Diego, CA
01.2010 - 05.2014

High School Diploma -

South Forsyth High School
Cumming, GA
01.2003 - 06.2007

Skills

Operations management

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Certification

ServSafe

Timeline

General Manager

RaceTrac Petroleum Inc.
02.2019 - Current

Field Training Specialist

RaceTrac Petroleum Inc.
03.2017 - 02.2019

ServSafe

03-2017

Customer Service Associate

Racetrac
04.2016 - 01.2017

Associate of Science - Business

Grossmont College
01.2010 - 05.2014

Night Shift Supervisor

24hr Fitness
05.2009 - 02.2016

High School Diploma -

South Forsyth High School
01.2003 - 06.2007

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Jason Krayanek-GuerreroGeneral Manager