Summary
Overview
Work History
Education
Skills
Accomplishments
Hunting, Fishing, Boating, Spending time with my children
Timeline
Generic

Jason LaFond

Muncie,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Service Center Manager

RL Carriers
11.2016 - Current
  • Trained new staff members on company policies and center expectations.
  • Scheduled daily service center employees and monitored performances.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Implemented training systems for new employees on [Service].
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Service Center Manager

RL Carriers
Danville , IL
11.2015 - 11.2016
  • Trained new staff members on company policies and center expectations.
  • Scheduled daily service center employees and monitored performances.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Dock Supervisor

RL Carriers
Milwaukee, WI
10.2008 - 11.2015
  • Reported and established key performance metrics to monitor and meet company goals.
  • Implemented loading dock process and productivity improvements.
  • Loaded trucks and properly secured items to prevent damage during transportation.
  • Improved employee performance 100% through coaching and feedback.
  • Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
  • Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.

Terminal Supervisor

Milan Express
06.2005 - 10.2008
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Fielded customer complaints and comments and rectified issues.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Monitored employee performance and productivity.

Laborer/Site Supervisor Intern

Allen's Painting / Home Improvement Services
02.1998 - 06.2005
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Troubleshot issues to keep machinery and tools operational.

Shipping and Receiving Supervisor

United Green Mark
01.2000 - 06.2004
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

High School Diploma -

San Mateo High School
San Mateo, CA
05.2001

Skills

  • Internal Auditing
  • Administration and Reporting
  • Customer Needs Assessments
  • Operational Efficiency
  • Staff Supervision
  • Operational Standards
  • Sales Initiatives
  • Scheduling and Coordinating
  • Complex Problem-Solving
  • Motivational Techniques
  • Leadership
  • Managing Operations and Efficiency

Accomplishments

  • Supervised team of 250 + staff members accomplishing daily success.
  • 2 time Presidents Club Member

Hunting, Fishing, Boating, Spending time with my children

I have 2 little girls Madison 6 years of age and Ava 5 years of age, Both my girls love to be on the water just like there Daddy! Most weekend are spent on the water weather permitting, During hunting Months I enjoy deer hunting and bird hunting.

Timeline

Service Center Manager

RL Carriers
11.2016 - Current

Service Center Manager

RL Carriers
11.2015 - 11.2016

Dock Supervisor

RL Carriers
10.2008 - 11.2015

Terminal Supervisor

Milan Express
06.2005 - 10.2008

Shipping and Receiving Supervisor

United Green Mark
01.2000 - 06.2004

Laborer/Site Supervisor Intern

Allen's Painting / Home Improvement Services
02.1998 - 06.2005

High School Diploma -

San Mateo High School

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Jason LaFond