Jason Laird
Hattiesburg,MS
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager- Pro Merch
Lowes Home Improvement Stores
Hattiesburg, Mississippi
09.2023 - Current
- Supervised daily store operations and ensured excellent customer service.
- Trained and mentored staff on sales techniques and product knowledge.
- Managed inventory levels and coordinated stock replenishment processes.
- Implemented promotional events to attract customers and boost sales.
- Developed visual merchandising strategies to enhance product displays.
- Conducted staff performance evaluations and provided constructive feedback.
- Collaborated with upper management on strategic planning initiatives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assistant Store Manager-Sales
Lowes Home Improvement Stores
McComb, Mississippi
12.2022 - 09.2023
- Assisted in managing daily store operations and staff scheduling.
- Provided training and support to new team members on store policies.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to achieve sales goals and improve service quality.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
General Manager of Operations
MCS Building supply
Sumrall, Mississippi
05.2020 - 12.2022
- Oversaw daily operations to ensure efficiency and effectiveness across all departments.
- Developed and implemented operational strategies aligned with company goals and objectives.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Led staff training programs to improve performance and adherence to policies.
- Established performance metrics to monitor team productivity and operational success.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Recruited, hired, and trained new staff members according to organizational standards.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
Assistant Store Manager- Merch Pro
Lowes Home Improvement Stores
Hattiesburg, Mississippi
12.2019 - 05.2020
- Assisted in managing daily store operations and employee scheduling.
- Trained new staff on customer service protocols and store policies.
- Coordinated inventory management processes to maintain stock levels.
- Monitored sales performance and provided feedback to team members.
- Ensured compliance with safety regulations and store standards consistently.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Store Manager- Sales
Lowes Home Improvement Stores
McComb, Mississippi
08.2019 - 12.2019
- Assisted in managing daily store operations and team performance.
- Trained and mentored staff on product knowledge and customer service.
- Implemented inventory management processes to enhance stock organization.
- Collaborated with departments to optimize sales strategies and promotions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Assistant Store Manager- Merchandising
Lowes Home Improvement Stores
Hattiesburg, Mississippi
02.2013 - 08.2019
- Assisted in managing daily store operations and inventory control.
- Supervised and trained team members on customer service best practices.
- Coordinated merchandise displays to enhance customer shopping experience.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Communicated with vendors to maintain adequate stock levels and product quality.
- Resolved customer inquiries and complaints efficiently and professionally.
- Monitored compliance with safety regulations and company policies consistently.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
Associate of Science -
Pearl River Community College
Poplarville, MS 09.2004 - 05.2006
Skills
- Inventory management
- Sales performance monitoring
- Visual merchandising
- Staff scheduling
References
References available upon request.
Timeline
Assistant Store Manager- Pro Merch
Lowes Home Improvement Stores
09.2023 - Current
Assistant Store Manager-Sales
Lowes Home Improvement Stores
12.2022 - 09.2023
General Manager of Operations
MCS Building supply
05.2020 - 12.2022
Assistant Store Manager- Merch Pro
Lowes Home Improvement Stores
12.2019 - 05.2020
Assistant Store Manager- Sales
Lowes Home Improvement Stores
08.2019 - 12.2019
Assistant Store Manager- Merchandising
Lowes Home Improvement Stores
02.2013 - 08.2019
Associate of Science -
Pearl River Community College
09.2004 - 05.2006