Jason Lapland
Eustis
Summary
Dynamic professional with a proven track record in resident relations at Equity Lifestyle Properties, enhancing community engagement and satisfaction. Skilled in public relations and adept at utilizing Microsoft Office for effective communication. Recognized for fostering strong relationships and implementing strategic initiatives that drive positive outcomes.
Overview
11
11
years of professional experience
Work History
Resident Relations
Equity Lifestyle Properties
02.2022 - Current
- Collaborated with property management team to implement strategic initiatives aimed at improving resident relations.
- Enhanced resident relations by addressing concerns and providing timely solutions to issues.
- Developed lasting relationships with residents, facilitating a strong sense of community within the residence hall.
Lawn Care Technician
TruGreen
08.2021 - 02.2022
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Removed weeds, hazards, and debris from common pathways to improve usability.
CNC Laser Operator
Metro Steel & Pipe Supply
02.2020 - 08.2021
- Reduced material waste by optimizing cutting patterns in the programming software.
- Increased overall productivity by performing routine maintenance on CNC laser machines and associated equipment.
- Maintained a safe working environment by following proper safety protocols and guidelines for CNC laser operation.
- Managed inventory levels of raw materials, ensuring availability for ongoing production needs without delay.
Construction Worker
People Ready Staffing
01.2019 - 02.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
QC Inspector
Bhate Geo
09.2017 - 01.2019
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
QC Assistant Manager /Quality Control Inspector
Leesburg Concrete
06.2016 - 09.2017
- Promoted a culture of quality and accountability within the organization by championing best practices and new initiatives for continuous improvement.
- Maintained a safe working environment by observing safety guidelines and reporting potential hazards or issues promptly.
- Collaborated with cross-functional teams to develop and implement process improvements that led to increased product reliability.
- Elevated customer satisfaction by addressing and resolving complaints promptly, leading to repeat business and referrals.
QC Inspector
Dura Stress
12.2013 - 05.2016
- Provided timely feedback to production staff regarding any identified deviations from established specifications or procedures, promoting a proactive approach to maintaining quality standards.
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Trained new QC inspectors on company protocols and industry best practices, fostering a culture of excellence within the team.
Education
Military Occupational Certificate - Logistics And Supply Chain Management
USMC Supply & Logistics School
Camp Johnson, NC10-1995
High School Diploma -
Deltona High School
Deltona, FL05-1992
Skills
- Resident relations
- Resident relations management
- Public relations and community outreach
- Industry networking and relationships
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Manage America
- Adobe Acrobat
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to less concerns in the future.
- Attained three FDOT certifications.
- Honorable Discharge from the United States Marine Corps.
Languages
English
Full Professional
Timeline
Resident Relations
Equity Lifestyle Properties
02.2022 - Current
Lawn Care Technician
TruGreen
08.2021 - 02.2022
CNC Laser Operator
Metro Steel & Pipe Supply
02.2020 - 08.2021
Construction Worker
People Ready Staffing
01.2019 - 02.2020
QC Inspector
Bhate Geo
09.2017 - 01.2019
QC Assistant Manager /Quality Control Inspector
Leesburg Concrete
06.2016 - 09.2017
QC Inspector
Dura Stress
12.2013 - 05.2016
Military Occupational Certificate - Logistics And Supply Chain Management
USMC Supply & Logistics School
High School Diploma -
Deltona High School
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